Stowe Boyd, Editor

Events

Search
Discussion
Stowe's Links

Tuesday
16Mar2010

Publicy And The Erosion Of Privacy: We Media, 10 March 2010, Miami

I gave a talk at the We Media conference in Miami last week on Publicy And The Erosion Of Privacy.

We Media: How everyone is changing everything from KnightCenter on Vimeo.

Monday
15Mar2010

Penelope Trunk Hates Tim Ferriss. Deeply.

The whole Four Hour Work Week is obvious bullshit, but I hadn't realized what a jerk Ferriss is. Penelope Trunk has witnessed this all first hand: the way he slimed his way into having coffee with her, his annoying email 'etiquette', his worker bees spamming blogs with comments that link back to his book's site, etc.

She ends her post, 5 Time management tricks I learned from years of hating Tim Ferriss, this way: 

The idea of time management only matters in relation to how important the stuff is that's competing for your time. The stuff that makes time management the most difficult is relationships. Which Tim does not excel in.

Fine. Not everyone has to be good at making real connections.

But Tim runs around telling people who have lots of relationships competing for their time how to think about work/not work, forgetting that in the real world, where people are not assholes, time management is not an equation or a semantic game because relationships really matter. And figuring out how to judge time in terms of competing values is the hardest thing of all.

Tim is all about time management for achievement and winning. But there are not trophies or measurements for relationships. There is only that feeling that someone is kind. And good. And truly connected.

And Tim is not.

Monday
15Mar2010

Squarespace, An Advanced Modular CMS: A Dual Post With Hotbed

Background: This is the first of what is likely to be an on-going series of 'dual posts' with my new writing project, Hotbed. Hotbed is all about New York tech start-ups, and the shifting, swirling social scene that supports them. I plan to write a technical review of the company's product here, and a company profile and personal background piece on a founder of the company, there. The sister piece is Anthony Casalena and Squarespace, which profiles the company's seven year history since being founded by Anthony while in college.

****

Squarespace is a sophisticated and advanced hosted content management solution (CMS) suited for 'do it yourself" individual bloggers or businesses. It is pased on the general paradigm of blog-based CMS like Wordpress, Typepad, and Tumblr, but it differs from all of these in many significant ways. It is a highly modular solution, where much of its sophisticated support for advanced features like embedded forums and forms comes from. Perhaps the most obvious defining characteristic of Squarespace is that modularity, and the fact that a reasonably computer-savvy user -- someone capable of creating a complex spreadsheet or creating tables in Microsoft Word, for example -- could create a complex website, without having to know how to program, use CSS, or hack any HTML. And for designers that want to create more sophisticated websites, involving embedded javascript, and CSS styling, Squarespace makes it possible to hand over such sites to a reasonably computer-savvy client -- a marketing lead in a small business for example -- knowing that that user will be able to update the site, post to blogs, create new authors, and generally manage the site without the designer's help.

Click to read more ...

Sunday
14Mar2010

Juliette Powell on Publicy

I met Juliette Powell at the We Media event last week in Miami, and was impressed by her views on web culture. Here's an interview with her, when she satarts by talking about... me? Well, the idea of publicy.

We Media Interview Juliette Powell from KnightCenter on Vimeo.

 

The notion that you can put forward a narrative about yourself in a public context -- and have that determine what people think you are -- is a very interesting angle on our motivations for being public.

Friday
12Mar2010

Robin Chase on Why Car Data Wants To Be Free

Robin Chase is the founder and former CEO of Zipcar, thinks that the strnaglehold that car manufacturers have on car data makes no sense:

Driving By the Numbers

Current federal law requires annual emissions and safety inspections for all cars. A mechanic plugs an electronic reader into what’s known as the onboard diagnostic unit, a computer that sits under your dashboard, monitoring data on acceleration, emissions, fuel levels and engine problems. The mechanic can then download the data to his own computer and analyze it.

Because carmakers believe such diagnostic data to be their property, much of it is accessible only by the manufacturer and authorized dealers and their mechanics. And even then, only a small amount of the data is available — most cars’ computers don’t store data, they only monitor it. Though newer Toyotas have data recorders that gather information in the moments before an air bag is deployed, the carmaker has been frustratingly vague about what kind of data is collected (other manufacturers have been more forthcoming).

But what if a car’s entire data stream was made available to drivers in real time? You could use, for instance, a hypothetical “analyze-my-drive” application for your smart phone to tell you when it was time to change the oil or why your “check engine” light was on. The application could tell you how many miles you were getting to the gallon, and how much yesterday’s commute cost you in time, fuel and emissions. It could even tell you, say, that your spouse’s trips to the grocery store were 20 percent more fuel-efficient than yours.

Carmakers could collect the data, too. Aberrant engine and driving behavior would leap out of the carmakers’ now-large data set, allowing them, if necessary, to conduct recalls much earlier. And, in exchange for your contribution of anonymous data, carmakers could send you driving benchmarks aggregated from your peers; then your app could tell you how your driving compares with the average of all drivers of the same car.

Having such readily accessible data streaming from your car might raise fears of a Big Brother scenario, in which carmakers would know where you are and how you are using (or misusing) your vehicle. But you would still decide whether you wanted to tap into the data, how you would use it and with whom you’d share it.

Allowing drivers and carmakers access to real-time performance data wouldn’t prevent every future mechanical failure. But it would allow carmakers and entrepreneurs to develop analytical tools to help catch developing problems in both individual cars and entire model lines. Cars would continue to break down and even cause accidents, but it wouldn’t take a Congressional hearing to figure out why.

Every car could have something like a Twitter account with a history of all of it's actions and stats. This is the Bruce Sterline notion of a spime: dumb devices stream their internal state changes into the cosmic data stream.

Obviously this would be of benefit to all of us, and -- by the way -- would obviate the need for 'black boxes' in cars for after the fact examination of collisions or other bad driving. Of course, the publicy/privacy duynamic is deeply embedded in a context like this. People's geographic location in their cars would need to shared in safe ways, but cars levels of emissions are supposedly regulated. It would be better to send a message to someone whose car is belching out illegal levels of smog than to find out at next year's emission test, obviously. And people who drive dangerously, by racing through red lights or speeding, have no right to privacy in such cases. That is why we install video camera/speed sensors at dangerous intersections.

Tuesday
09Mar2010

Social Business Summit: London and Austin

Thursday this week I will be participating in the Dachis Group's Social Business Summit, speaking on Publicy and The Erosion Of Privacy (incidentally, I am speaking on the same topic tomorrow, at the We Media conference in Miami).

Dachis Group is also partnering with Somesso to hold a Social Business Summit in London next week:

On March 18, SOMESSO and Headshift/Dachis Group will host Europe’s first Social Business Summit; an invitation-only event in the city of London, which is aimed at business and technology thought leaders interested in the future of social business.

Today, the use of social tools in business has progressed from the experimental stage to the beginning of mainstream adoption. As with all transformational technologies, organisational culture change and technology adoption are closely related, with both influencing the other in subtle but important ways. We want to look ahead and consider the impact of social tools on the way we organise, structure and manage knowledge- and people-intensive businesses in the future, both internally and externally.

If you wish to participate, by all means request an invitation.

Monday
08Mar2010

David Gerlernter on Flow

William James once wrote, "You can judge a man's intelligence by how well he agrees with you." In that regard, David Gelernter is my main man. In a recent but oddly titled piece at Edge.org (what a nice name!), Gelernter could have been reading one of my recent slide shows:

- David Gelernter, Time To Start Taking The Internet Seriously

 

13. The traditional web site is static, but the Internet specializes in flowing, changing information. The "velocity of information" is important — not just the facts but their rate and direction of flow. Today's typical website is like a stained glass window, many small panels leaded together. There is no good way to change stained glass, and no one expects it to change. So it's not surprising that the Internet is now being overtaken by a different kind of cyberstructure.

14. The structure called a cyberstream or lifestream is better suited to the Internet than a conventional website because it shows information-in-motion, a rushing flow of fresh information instead of a stagnant pool.

15. Every month, more and more information surges through the Cybersphere in lifestreams — some called blogs, "feeds," "activity streams," "event streams," Twitter streams. All these streams are specialized examples of the cyberstructure we called a lifestream in the mid-1990s: a stream made of all sorts of digital documents, arranged by time of creation or arrival, changing in realtime; a stream you can focus and thus turn into a different stream; a stream with a past, present and future. The future flows through the present into the past at the speed of time.

16. Your own information — all your communications, documents, photos, videos — including "cross network" information — phone calls, voice messages, text messages — will be stored in a lifestream in the Cloud.

17. There is no clear way to blend two standard websites together, but it's obvious how to blend two streams. You simply shuffle them together like two decks of cards, maintaining time-order — putting the earlier document first. Blending is important because we must be able to add and subtract in the Cybersphere. We add streams together by blending them. Because it's easy to blend any group of streams, it's easy to integrate stream-structured sites so we can treat the group as a unit, not as many separate points of activity; and integration is important to solving the information overload problem. We subtract streams by searching or focusing. Searching a stream for "snow" means that I subtract every stream-element that doesn't deal with snow. Subtracting the "not snow" stream from the mainstream yields a "snow" stream. Blending streams and searching them are the addition and subtraction of the new Cybersphere.

18. Nearly all flowing, changing information on the Internet will move through streams. You will be able to gather and blend together all the streams that interest you. Streams of world news or news about your friends, streams that describe prices or auctions or new findings in any field, or traffic, weather, markets — they will all be gathered and blended into one stream. Then your own personal lifestream will be added. The result is your mainstream: different from all others; a fast-moving river of all the digital information you care about.

19. You can turn a knob and slow down your mainstream: less-important stream-elements will flow past invisibly and won't distract you, but will remain in the stream and appear when you search for them. You can rewind your lifestream and review the past. If an important-looking document or message sails past and you have no time to deal with it now, you can copy the document or message into the future (copy it to "this evening at 10," say); when the future arrives, the document appears again. You can turn a different knob to make your fast-flowing stream spread out into several slower streams, if you have space enough on your screen to watch them all. And you can gather those separate streams back together whenever you like.

20. Sometimes you will want to listen to your stream instead of watching it (perhaps while you're driving, or sitting through a boring meeting or lecture). Software will read text aloud, and eventually will describe pictures too. When you watch your high-definition TV, you might let the stream trickle down one side of the screen, so you can stay in touch with your life.

21. It's simple for the software that runs your Lifestream to learn about your habits; simple to figure out which emails (for example), or social updates, or news stories, you are likely to find important and interesting. It will therefore be easy for software to highlight the stream elements you're apt to find important, and let the others rush by quickly without drawing your attention.

22. Lifestreams will make it even easier than it is today for software to learn the details of your life and predict your future actions. The potential damage to privacy is too large and important a problem to discuss here. Briefly, the question is whether the crushing blows to privacy from many sources over the last few decades will make us crumple and surrender, or fight harder to protect what remains.

23. The Internet's future is not Web 2.0 or 200.0 but the post-Web, where time instead of space is the organizing principle — instead of many stained-glass windows, instead of information laid out in space, like vegetables at a market — the Net will be many streams of information flowing through time. The Cybersphere as a whole equals every stream in the Internet blended together: the whole world telling its own story. (But the world's own story is full of private information — and so, unfortunately, no human being is allowed to hear it.)

[emphasis mine]

Time is the new space.

I call it the Post-Everything Economy istead of the post-Web, but same same, all same.

How have I never met this guy?

Friday
05Mar2010

Socialtext 4.0

Watching Socialtext's announcement this week about the newest major release of their flagship technology, I knew that had done some great work. I got the demo today, and it looks really great.

Socialtext has extended way past the baseline functionality that made them a pioneer in social technology for business. They started with wikis, and last year released Socialtext signals, an integrated enterprise microblogging capability which has been a big hit with customers. Now they have released a new social architecture that includes support for groups.

Above you can see the Signals activity stream, and the user is selecting a specific group to filter the stream: after selection, only those activities that were registered in the context of the selected group will be displayed.

Groups can be created by any user, and can be administered by one or more users. Members are invited by those with admin capabilities, and workspaces (wiki pages) can be created within groups or associated with groups.

Adding members is easy: you simply start typing the name and Socialtext autocompletes from the directory of known users. You can also invite people to participate in a group who are not in the current directory of users, such as inviting a consultant to participate on a project that is being managed as a group, and that user would only have access to that group, and not the entire Socialtext instance, or any other groups. (Actually, it seems that they could have simply named Socialtext 'groups' 'projects' instead, since they work in exactly the way that projects run.)

Once created, a group is a smaller instance of the complete Social text: it has an activity stream, members, workspaces, and so on.

A member of a group can enter the group to create content there, to interact with others, and see what's been happening via the activity stream. Alternatively, activities from the group context percolate out to the user's more general activity stream, as well. And the workspaces defined with groups can be accessed through the workspaces navigation, just like other workspaces, even when the user is outside the group.

Socialtext has also created a desktop client so that users can remain connected to their colleagues outside of a browser window. There are also mobile clients.

Conclusion

I don't believe that deep analysis can come from such a cursory demo -- that requires days or weeks of use -- but at the same time it is clear to me that Socialtext has brought together a collection of social tools in a very well integrated framework.

The new group (or project) functionality allows a much finer grained social scale to be applied in the enterprise, which leads to sensible ways to minimize the torrent of upadtes in the activity stream. In fact, I don't know how Socialtext users in large companies could have survived the assault of hundreds or thousands of fellow employees signaling every time they modified a document, had a question, or made a comment.

I asked about a threaded discussion display, because I had not seen one, and they showed me an alpha -- not ready to be released yet -- that supports that. It is very cool, and displays an arbitrary number of nested levels: it is not limited to one or a few levels of nesting.

So, all in all, a major step forward for Socialtext, and one that is likely to make their customers very happy.

[disclosure: Socialtext is a sponsor of the upcoming Social Business Edge, 19 April 2010 in NYC.]

 

Friday
05Mar2010

Digital Billboards: Very Shiny

Since I don't drive much, I often miss trends like digital billboards:

- Matt Richtel, Electronic Billboards Called Another Driving Distraction

The billboard industry argues that the new signs are part of a larger technological and economic shift to a paperless society (no more crews hoisting and removing ads from billboards) and that they give advertisers more flexibility.

Marketing materials published last year by Clear Channel, one of the nation’s biggest billboard companies, say the digital billboards are, among other things, ideal for posting game scores by advertisers like radio stations and sports bars. News organizations can also use them — “as the Web site headline changes, so does the digital billboard,” the materials say.

”It’s a very flexible, very responsible medium and very impactful,” said Ron Cooper, chief executive of Clear Channel Outdoor, which has 450 digital billboards and plans to add 150 more this year. Big corporations that have used them include ABC, AT&T, Coca-Cola, McDonald’s, General Mills, Ford and Verizon. “Consumers report seeing it, remembering the brand, remembering the advertisers.”

He and others in the industry say they have been careful to make the signs memorable but not distracting. They say the “television on a stick” label is an exaggeration.

“It’s a slide projector — it shows one image after the next,” said Bill Ripp, a vice president who oversees digital billboards for Lamar Advertising, another large billboard company. “We were as concerned as anybody. We wouldn’t want to cause danger.”

So many people are concerned about the dangers of texting while driving, and now, digital billboards, that they forget the elephant in the room: It's driving that's dangerous. Let's get rid of the damn car culture! Then digital billboards would be a cool thing.

Now, that to one side. Let's take the digital billboards on the highway theme to the extreme.

Imagine that in the near future your car could be outfitted with a transponder of some sort, like the one we use for EZPass toll booth systems. We could opt into ad networks so that when we are driving home late at night, after working too long one evening, all alone on the highway, the ad could be targeted us individually on that big shining billboard.

Or imagine that Sunday afternoon, when a large number of Redskins fans are within sight of a digital billboard, and they opt to show the Redskins game scores. Five minutes later, the traffic is mostly soccer fans, so they get the DC United scores.

Or you could text from your car, and your Twitter message could be displayed next to the scores.

Or they could synchronize a series of displays to target you as you speed along, showing you five different shots of this years Camaro.

All of these things are obviously dangerous, at least to the driver of the car, but so are GPS systems, cell phones, reading while you drive (I have seen that a lot in Southern California), changing clothes while you drive (saw a woman putting on pantyhose while driving, once), applying mascara, eating, making out, and so on.

But putting up giant digital biillboards is an eyesore, and obviously intended to make people look at them. It's inherently a distraction, while drive-through fast food isn't. We should outlaw this.

Thursday
04Mar2010

Facebook Ads: Why Such An Oblique Approach Instead of Social Ads?

The recent foofarah about Facebook ads (see Brad Stone's Ads Posted on Facebook Strike Some as Off-Key) led contributor David Gallagher to an experiment:

What's In Your Facebook Ads?

A look at Facebook’s “Create an Ad” page inspired an experiment. Facebook lets advertisers aim their messages at people in certain places or age ranges, but also at those who have particular keywords in their profiles. I realized I had posted almost no information about my favorite bands, hobbies and so forth, making it hard for anyone to target me. So I beefed up my profile with a keyword bonanza: Surfing, snowboarding, skateboarding, knitting, cooking, Xbox, Star Trek, Star Wars, Harry Potter and so forth. (Keywords are for experimental use only and do not reflect actual interests. Except maybe Star Wars.)

This produced some quick changes. Among other customized ads, I started getting the surfing- and cooking-themed campaigns shown above. In fact, foodies seem to be a big target for Facebook advertisers. But there were still plenty of junkier ads, like the Oprah one, which would seem to violate Facebook’s policy regarding the need for some connection between the image and the product being advertised. Unless Oprah is in need of debt relief.

So this begs the question: Why do this in such an oblique way? Why not ask Facebook users to state, explicitly, through keywords and other cues, as to what they would like to hear offers about?

Ok, so I am a foodie. I would like to receive come ons about food, like premium meats, new restaurants, and the like. I could restrict to certain geographies, certain cuisines, whatever. I could set limits in other inventive ways, like 'only show me restaurant offers on places in lower manhattan rated very good and above.' Yes, I want coupons, and discount codes, and invitations to happy hour.

Why all the subterfuge, sneaking around in the conversations I have with people, instead of just letting me set things up to make better proposals? Yes, by all means use my social network in smart ways, like 'rate ads passed along by my friends as twice as interesting as those with no recommendations'.

Why can't ads -- good ones, ones that actually offer value for possessing them, like discounts or exclusive time-limited offers -- become social objects that increase in value by being passed around? Why can't discounts increase, for example, when many of my friends pass the same offer along to me?

Special offer today from Bottle Rocket: 15 of your friends have recommended Las Rocas de San Alejandro Garnacha 2008: that's a 15% discount for you!

Why is Facebook so old school? Why can't they seem to be able to innovate in this area? Make the sharing explicit and give people simple direct incentives to share with each other. Social advertising is inevitable, but maybe not on Facebeek.

Thursday
04Mar2010

Patent Law Choking Innovation

- Nick Bilton, An Explosion of Mobile Patent Lawsuits

Within the last year, for example, Apple was sued by the Taiwanese company Elan Microelectronics over alleged infringement of touch-screen patents. Nokia went on a lawsuit spree, suing Apple, Samsung, LG and a variety of other mobile handset companies. Kodak sued several  companies over patents related to the companies’ digital-imaging technology. And on Wednesday, Apple sued HTC, the Taiwanese handset maker.

Although patent litigation is not new in the technology world, these suits, specifically around mobile, point to the drastically changing mobile landscape. Lawyers I spoke with explained that mobile technology was still in its infancy and these large computing companies were trying to stake their claim to the future of computing.

Worst of all are the 'patent trolls', companies that buy patent with no intention of using them, but only to make money though suits.

Sounds like selling complex financial instruments to governments and betting against their currencies. Parasites.

Our society has enacted laws for the benefit of the whole, including inventors, so that investments can be made and recouped. But when these laws are used to choke off innovation we are allowing oursleves to be harmed.

We need to rework patent law so that those that wish to be protected by our common agreement to not copy patented ideas and processes cede some degree of ownership -- perhaps slowly increasing -- into a common pool of ownership. If Apple or HTC wish the American judicial system to recognize a patent on touch screen technology, we would exchange that for 5% ownership of the patent per year. After 20 years, the US patent would be 'owned' by the US Patent Commons, which would release the patent to the world. And at the point that a majority ownership of the patent rights were under the control of the patent commons, we could license them to others even if Apple objected. This would mean the parochial interests of a single company -- perhaps even a single individual -- could block innovation that might benefit the world.

Thursday
04Mar2010

Life Laid Bare

File under 'technology bound to make it's way into augmented reality':

- Rik Fairle, Pentax Toughens It Rugged Camera

Here’s a new trick that several vendors have added this year. In addition to face-recognition technology that can register as many as 32 faces, the [Pentax camera model] W90 includes new pet recognition that can recognize and enhance images of up to three preprogrammed faces of dogs and cats. You can set the camera to automatically snap the shutter when the pet turns its face toward the camera.

I am personally more interested in people, but imagine walking through the park and being able to recognize Skippy and Beulah as they are walked by Carla Simon, the pretty girl in 48-D, all courtesy of Pentax glasses model ARP-120.

photo by Ed Yourdon

 

Life and identity will be laid bare in a world of augmented publicy, like a drawing from David Macauley's Underground, which reveals the complexities of the infrastructure below our feet, under the pavements and buildings.

 

Or perhaps like a scientific illustration of some living thing?

'Klaus, der Bienenvater aus Böhmen' by Johann Nepomuk Oettl, 1857.

We can't help but be changed by an augmented understanding of the world and our relationship to others. I continue to think the impacts of this will be largely benign, but in the hands of a police state this could become Orwellian.

Thursday
04Mar2010

An Open Global Village

I was rocked back on my heels when I read a Maureen Dowd column yesterday. She has recently visited Saudi Arabia, and in discussions with the Saudi Foreign Minister, Prince Saud al-Faisal about the changes coming in the near future of that country's liberalization. After talking about women's role in the future Saudi Arabia -- there are female lawyers there, now, albeit in a very limited role, and Saud looks ahead to a time when women would drive cars -- she turned the discussion to technology:

I asked if technology — Saudis love their cells, Berries and computers, and Bluetooth flirting is rampant in malls — would pry open the obsessively private kingdom.

“Privacy in the modern world is a relative term,” he replied. “How can you have privacy when you have the computer, Twitter and all the others? It is just part of the complications and difficulties of modern life.” (He and the king have never Twittered.) People now, he mused, sounding like a Saudi Garbo, just “have to worry about how to be alone.”

 

Saud might have been the foreign minister of a western democracy, or the CEO of an American company. BUt here we have a Prince of Araby, a major leader in an Islamic, closed society, discussing the rise of publicy in an open web.

I bet that enormous societal change is coming, because once bluetooth flirting starts, and the foreign minister is talking about Twitter's impacts on the foundations of privacy, the global village is not far behind. No society can long withstand the lures and promise of an open web.

Wednesday
03Mar2010

Spolsky Blogicide Note Has Great Advice, And Bad

Embedded in a deeply ambivalent post in which he announces the end of his blogging, Joel Spolsky distills great advice from Kathy Sierra on the topic of... blogging... which he is quitting to grow his business. Hmm.

Well, first, let's look at the advice from the incomparable Sierra, as channeled by Spolsky:

Let's Take This Offline

So, what's the formula for a blog that actually generates leads, sales, and business success? I didn't even understand it myself until last year at the Business of Software conference, when one of the speakers, a well-known game developer and author named Kathy Sierra, blew me away with an incredibly simple idea that explains why my blog successfully promoted my company while so many other blogging founders foundered.

To really work, Sierra observed, an entrepreneur's blog has to be about something bigger than his or her company and his or her product. This sounds simple, but it isn't. It takes real discipline to not talk about yourself and your company. Blogging as a medium seems so personal, and often it is. But when you're using a blog to promote a business, that blog can't be about you, Sierra said. It has to be about your readers, who will, it's hoped, become your customers. It has to be about making them awesome.

So, for example, if you're selling a clever attachment to a camera that diffuses harsh flash light, don't talk about the technical features or about your holiday sale (10 percent off!). Make a list of 10 tips for being a better photographer.

If you're opening a restaurant, don't blog about your menu. Blog about great food. You'll attract foodies who don't care about your restaurant yet.

If you make superior, single-source chocolate, don't write about that great trip you took to the Dominican Republic to source cocoa beans. That's all about you. Instead, write the definitive article about making chocolate-covered strawberries. For the next 10 years, whenever a gourmand or a baker searches Google for a recipe on how to make chocolate-covered strawberries, he or she will find your post. Helping your users make awesome chocolate-based confections is likely to attract readers who might buy fancy chocolate, and that's the point of a successful blog. Writing about trips to the Dominican Republic is going to attract only people who might want to travel to the Dominican Republic. Unless you're selling that, you shouldn't be blogging about it.

But then, if you are successful at attracting foodies, or camera afficianados, or programmers, invest ten years and then quit?

I am at ten years and counting too. I started blogging in 1999, and with only a few hiccups along the way, have kept at it ever since. It is certainly not for everyone, and Spolsky is right when he says that most corporate blogs stink.

Writing is very hard, and writing well is incomparably hard. It is unlike other business challenges or work. It's not like writing emails, or planning, or hiring, or selling. And it has the negative characteristic of demanding a great deal of time. And it is a largely solitary pursuit that takes you away from others, like most forms of creativity. (See The Costs Of Being A Creative.)

I am betting that Spolsky has simply run out of time. His company has grown to 30+, and he is imbedded in nearly every process of the business, I bet, every product line. I don't know him, but it sounds like he has thrown himself into a plan to aggressively dedicate himself to the business, and to perhaps emulate the secrecy of Steve Jobs and Apple in the future.

He is after a different sort of role for himself, the CEO of a much bigger, more closed company.

I think he is chasing the past, though. That there is a place for a CEO to continue to chase a bigger, more open dream, like Tim O'Reilly and Craig Newmark have done.

Wednesday
03Mar2010

Yammer: Giant Step Or Misstep?

A week ago, Yammer released a big upgrade to their 'Twitter for the Enterprise' solution. But in a very strange way.

They have introduced something called 'Communities' which are intended to complement their existing corporate accounts. But they way they work is confusing. Or at least I am confused.

The original model for Yammer still stands for people who want to create a Yammer network for people sharing a corporate email domain. For example, I created a domain for 'Edgewards.com' a year ago. To join, people have to have an email account in that mail domain. And following the Get Satisfaction model, anyone with a corporate account can join, and the company can choose to claim the account later, and become the administrator of the system.

So, the Yammer baseline model is a perplexing mix of open and closed. People don't have to be explicitly invited to join, but they have to possess a valid corporate email address, which means thay have to have been admitted to that email group. So it is actually closed. But if you are the proud possessor of a harvard.edu email address, it might feel like an open experience to join the Yammer group associated made up of current and past students of Harvard University.

Now, they have created a wrinkle. Any user can create 'communities' where those invited do not necessarily share a company email domain. In principle, this would allow a business to create working groups involving consultants, partners, clients, whoever.

The UI allows the creator to pass along the adminstration right of being able to invite new members to everyone, if they wish. That's not confusing.

What is confusing is that the heading says I am creating a network, when I clicked on a tab to create a community. I thought what I had before -- with the Edgewards.com domain -- was a network.

It turns out that the 'community' is actually just another network, with slightly relaxed invitation options. All networks and communities show up on a pull-down list that allows me to switch from context to context very easily, using the same login identity: an identity initially created in a network, or by being invited to a community.

If this confuses you a bit, Yammer won't help much, because there is nothing written up in the help system about any of this.

And then there is a secong point of confusion, or maybe annoyance. Yammer is displaying a checklist of tasks that they suggest I undertake to complete the set-up of my new community:

I was momentarily excited to see that Yammer had implemented tasks! See the to-do list'?

But it's not true. It's some narrowly defined approach to making me go through a small number of predefined items on a fixed checklist. There is no way for me to add tasks, assign them to people, check status, etc.

Isn't that one of the most basic ideas in the coordination of work? Without that, I don't know why I would even use a tool like Yammer.

So, this release of Yammer seems more of a misstep than a giant step. I am sure that communities have eben widely asked for, but the lack of explanation and the confation with networks is problematic. And I still need tasks to get anything done in work-oriented networks.

(hat tip to Martijn Linssen)