Verizon’s Top 10 Hot Tech Trends For Business

Social networks will spread further in the workplace, taking collaboration to a new level. As the lines between professional and personal communications become increasingly blurred, IT leaders will need to incorporate enterprise social networking into their overall unified communications and collaboration strategy. Enterprise-grade versions of Facebook, Twitter and Wikis in the workplace will begin to be as common as e-mail and will change the way business is conducted. As a result, the decision-making process will be accelerated, customers will receive immediate answers and workers will be more empowered.

via www.verizonbusiness.com

I agree.