Talking Business - Stuck in Google’s Doghouse - NYTimes.com

Link: Talking Business - Stuck in Google’s Doghouse - NYTimes.com.

The problem with monopolists, of course, is that they just can’t help acting like monopolists, even supposedly benign monopolists like Google and even when they are not consciously trying to rub out the competition. They are always right and everybody else is wrong. They have disdain for their own customers, knowing those customers have nowhere else to turn. They tell small fry like Mr. Savage to stop bugging them.

That is how Microsoft acted a decade ago, and that, increasingly, is how Google is acting. Half the time, the company doesn’t even realize how egregious its behavior has become, which is why it feels so misunderstood when it is criticized.