Fred Wilson Still Loves Jet Blue, But ..

He’s not happy:

[from A VC: I Still Love Jet Blue, But ..]

Jet Blue has gotten too big for its britches.

Still way better than my recent go around with Virgin Atlantic. Of, by the way, here’s the email I got after complaining about my recent trip:

[via email]

“Customer.Relations.US@fly.virgin.com”

Thanks for writing to us.

This message has been sent automatically to let you know that we have

yours, so please don’t reply to this address. Your comments are really

important to us and we’ll write back as soon as we can, within the next

21days.

Please feel free to take a look at our website as it tells you everything

you need to know about the customer relations and baggage claims service.

The address is

http://www.virgin-atlantic.com/en/us/customerrelations/index.jsp.

Kind regards

Virgin Atlantic Customer Relations

It’s so important they are going to respond in the next 21 days! And it’s not even signed by a human being!