New Macbook, Verizon USB720 Issues = Useless Customer Support

I wasn’t even surprised when the answer to my support question sent to Verizon (Cingular) came bad with an answer that I had tried already, and just doesn’t work.

Thank you for contacting our Verizon Wireless website. I will be more than happy to assist you with installing your USB720 drivers on your Macbook.

I apologize you are experiencing difficulty installing our VZAccess Manager software for your USB720 modem. Since you are changing devices, I suggest downloading the latest VZAccess Manager software from our website. To do so, please visit www.vzam.net. Once downloaded, please create your connection with the steps below:

1. Launch VZAccess by locating it’s icon on the Dock. If no VZAccess icon is present, open “Finder” on the Dock, then navigate to the “Applications” folder and double-click the VZAccess Manager icon.

2. Click on “Options” then “Run Setup Assistant…” from the VZAccess Manager Menu Bar.

3. Ignore “Check for updates” and select “Continue”

4. Select 2nd option (Detect WWAN device only) and click “Continue”

5. Ensure card is inserted and select “Continue”

6. On the “Select Wireless Account” screen select “Continue”

7. Enter the appropriate password to create wireless accounts.

8. Once accounts have been created, click on “Continue”

9. Click on “continue” once setup is complete.

10. Click on “Close” to complete the setup.

Should you need additional assistance, please contact our Wireless Data Technical Support department at your convenience. We are available 6am to 11pm, seven days a week. Our contact number is 1-800-922-0204 begin_of_the_skype_highlighting              1-800-922-0204      end_of_the_skype_highlighting, select option number 3 for Technical Support. We appreciate your business and thank you for choosing Verizon Wireless.

Sincerely,

LeKrystl

Verizon Wireless

Data Technical Support

If you have received this e-mail in error or are not the intended recipient, please notify us immediately by replying to this e-mail and deleting it and all copies and backups thereof. If you are the intended recipient and are a Verizon Wireless customer, this response is subject to the terms of your Customer Agreement.

The real answer is to delete all the Verizon software, and install the new Apple WWAN drivers and connection software called “Verizon Card”. Note that this software has Verizon’s logo on it, although it is copyrighted Apple and downloaded from Apple.com. Works like a charm.