I have been head down on a project this summer, and I am very excited about what will soon coming to light. The Streams In Business Study And Report (formerly Microstreams In Business) has had me focused pretty exclusively all summer on a very innovative group of products, all sharing common characteristics and planned userbase: streaming applications applied in the context of business.
Just to clarify what is a streaming application, an excerpt from the upcoming report:
What Is A Stream And How Is It Different?
A ‘stream’ is the implementation of a social model of interaction, relationship, and communication. Social tools are generally based on the idealization of social networks, in which people connect to other people in many ways. John might connect with Mary, who also connects to Ahmed, but John may not know or connect to Ahmed.
Streams are based on directed networks, where John ‘follows’ Mary but Mary may not ‘follow’ John back. This is derived from the public blogging model, where authors publish their work freely and anyone may choose to read those works, or to subscribe to a feed from that blog. In a sense, streams are an extension, or advance, on the basic publishing model of blogs. This is why some have chosen to call streaming ‘microblogging’, focusing on the similarity of publishing involved, and making a distinction between long-format blogging and short-format ‘microblogging’. This distinction may not be the most productive one, especially in the business context.
So, streams are based on directed networks that emulate or parallel social networks. Relative to any user, there are upstream contacts (those that the user follows, ‘following’), and the downstream contacts (those that are following the user, ‘followers’). Note that a follower can be followed, as well.
There is growing interest in the use of these technologies, as I discovered with a poll earlier in the year. But just as important is the level of innovation going on in the space. These week, two of the companies I have researched for the report made big announcements
Yammer — It has been two years since Yammer debuted at TechCrunch50, and won best of show. This week at TechCrunch Disrupt the company announced the ‘new’ Yammer, with a bunch of new features:
The New Yammer Is Here!
Since our inception, Yammer has had a public API, allowing third parties to develop applications on top of Yammer. We’ve now expanded to a full platform, on which third party companies can develop new applications and integrate existing enterprise apps. We’ve built several of our own applications that are available today:
- Polls – Tap the wisdom of crowds by quickly and easily creating a poll and asking co-workers to identify the best option
- Questions – Ask co-workers and quickly find answers in a searchable knowledgebase
- Events – Invite co-workers to company or group events and track responses. Download event into Microsoft Outlook or Google calendar
- Links – Share URLs with co-workers in a form that displays web content such as videos and images inline

Soon we’ll add other applications to the list including Ideas and Tasks. In addition to our own applications, we’re partnering with the following companies who are building applications that integrate with Yammer.
- Zendesk for Customer Support – Attach a Zendesk ticket to a Yammer message so that all customer service agents can collaborate and resolve issues quickly
- Box.net for Enterprise Content Management – Reference files from Box.net’s leading cloud content management solution in Yammer messages
- Crocodoc for Document Mark Up and Review – Collaboratively highlight and comment on PDFs, Word documents, images and other files that are attached to Yammer messages
- Lithium for Social Customer Relationship Management (SCRM) – Enables employees to share and discuss feedback from brand influencers and customer conversations that take place in Lithium’s leading customer community solutions
- Expensify for Online Expense Report Management – Notify the appropriate people when an expense report requires action
I think that Yammer’s notion of becoming a platform for other services to plug into is interesting, but I’d like to see an interoperability protocol rather than a bunch of competing APIs from a slew of platform companies.
Positioning around the platform idea is a sign of the rapid maturation of this marketplace, though, and I bet that in a subsequent iteration of my Streams In Business study I will be evaluating APIs of platform competitors, like Podio, that I saw earlier this week for the first time.
[And candidly, I continue to wonder why it took Yammer two years to implement tasks.]
Bantam Live — Bantam Live is a NYC-based start-up that has integrated a full twitter client into their stream CRM solution:
via BusinessWire
The new offering is at no extra charge to existing plans. Features include:
- Twitter Functionality: Tweeting, replies, timeline, profile, @mentions, retweets, saved searches, lists, following/follower stats, favorites, tweet emailing, etc. are now all here in a tabbed interface, similar to the new Twitter site. The essential communication features of how people use Twitter to interact are now within the social CRM app of Bantam Live.
- Contact Management: Users can create new contact names and profiles from Twitter within Bantam Live with one click. First name, last name, headshot and bio are automatically populated along with tags in a newly created contact record page in Bantam Live that embeds the contact’s live Twitter feed.
- CRM and Activity Stream Collaboration: Users can search for keywords in tweets and discover new prospects, customers, and partners. Replying directly, importing new contact names and their tweet content, commenting on tweets to team members, creating and assigning tasks to coworkers, and notifying coworkers of such activity are features that are now available. All activity is recorded in the history section (next to the contact’s live Twitter feed tab) on a contact record page in Bantam Live. Moreover, all activity is displayed in the Bantam Live activity stream for team members to monitor and interact.
Bantam Live’s focus is to help small businesses that are using Twitter as upstream input to their sales outreach activities. A Bantam Live user might discover someone in Twitter complaining about a competitor’s product, and use that as an opportunity to find out more from the dissatisfied customer. That could lead to an internal work flow, like analyzing the information, or kicking off a sales effort, all managed within Bantam Live.
It’s obvious that open social contexts like Twitter naturally lend themselves to being augmented or extended with other streaming applications, in the case of Bantam Live, one focused on sales. I think this trend is going to be huge.
For example, only today, I had a demo of UberVu, which takes a very similar approach — allowing users to ‘listen’ to Twitter and other streaming sources and to converse with the individuals making the posts — but all in the context of a sophisticated and rich analytics framework. Ubervu users can post information, and task others to take action based on it, all in the context of a visually rich context for marketing and business intelligence.
As I said, these advances only underscore the point I made earlier: these streaming tools represent a sweeping change for the better in the business context, and their adoption rate is likely to accelerate as these tools grow in capabilities and with rising awareness of their potential in the marketplace.
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Update on the Study and Report
The Streams In Business Study And Report (formerly Microstreams In Business) project has been delayed, partly because of unusual demands on my time because of unforeseen family issues, and party because I have been coming across new companies with very innovative technologies that I wanted to research and get into the report.
The study has focused on the following technologies, with sponsorship from those denoted with an asterisk. A number of companies that I contacted declined to be involved. Note that involvement requires only that the company undertake to mock up the scenarios that I outlined in Microstreams In Business: Scenarios For Product Evaluation.
Products:
- BantamLive*
- BlueKiwi
- Coffeebean Technology*
- CoHuman*
- Flowr
- Huddle
- IBM Connections*
- Mangospring
- Newsgator*
- Socialcast*
- Traction Software
- Yammer*
I am planning to complete the report in the next week or so, and to schedule a series of free webinars digging into various aspects of the technologies revealed in depth by the scenarios involved.
If you are interested in learning more about the report or webinars, click here.