Habits Are The New Viral: Why Startups Must Be Behavior Experts - Nir Eyal via TechCrunch

Eyal makes a good argument: that virality — users inviting their friends to try an app — is less important (and more annoying) than habitual use of apps: habit is the new viral.

Nir Eyal via TechCrunch

The Curated Web Will Run On Habits

Increasingly, companies will become experts at designing user habits. Curated Web companies already rely on these methods. This new breed of company, defined by the ability to help users find only the content they care about, includes such white-hot companies as Pinterest and Tumblr. These companies have habit formation embedded in their DNA. This is because data collection is at the heart of any Curated Web business and to succeed, they must predict what users will think is most personally relevant.

Curated Web companies can only improve if users tell their systems what they want to see more of. If users use the service sparingly, it is less valuable than if they use it habitually. The more the user engages with a Curated Web company, the more data the company has to tailor and improve the user’s experience. This self-improving feedback loop has the potential to be more useful – and more addictive — than anything we’ve seen before.

However, I think Eyal’s characterization — helping users ‘find only the content they care about’ — is too limited. Steve Jobs said the users don’t know what they want, so by extension, they don’t know what they care about.

Getting back to Eyal’s habituation remark, these new tools will have to meld into the user’s existing behaviors and amplify them in some adjacent way.

For example, I’ve started to experiment with the user of Timely.is instead of Bitly as a way to publish Tweets. It ‘fits the hand’ in the sense that it works much like Bitly: a bookmarklet in the browser that creates an editable tweet with a shortened URL back to the source. Like Bitly, it provides stats on clickthroughs, but adds one additional feature: the ability to queue tweets and have them post over time.

So, I am able to develop a new Timely habit because it is similar to my habituated use of Bitly, but adding an additional capability. And there is a viral vestige: the promotion of Timely in the footer of the tweets.

5 Minutes on The Verge: Khoi Vinh via The Verge

Q: Who’s doing the most interesting desktop app design these days?

Vihn: I’m passionate about the Mac and what’s possible on the desktop, and I think independent Mac developers are some of the most creative minds in technology… but right now the most interesting thing happening on the desktop, by far, is Apple’s iOS-ification of OS X. They’re clearly in the process of upending a decades-old paradigm for thinking about desktop software, and whether it’s successful or not is going to be very interesting.

[…]

Q: How should media publishers deal with the fact that readers are increasingly getting news, links, and more from a range of sources filtered through social networks? Is anyone doing it particularly well?

Vinh: I think news organizations have to get really, really serious about creating a social software product that leverages their product in a value-add way. This is basically what a few dozen startups are doing, and somebody is going to figure this out; if I were the owner of a news organization, I would put $10 million towards funding a few of my own startups to get a better shot at owning the winning solution. Because none of the existing ‘old media’ news brands are going to do it. Anyway, within a decade, we’ll have a social news powerhouse brand that can sit comfortably next to the New York Times, Economist, CNN, etc. That seems inevitable to me.

I really think Vinh is one of the smartest people out there in new media.

Brands Want Content Curator Jobs - Josh Sternberg via Digiday

Curation is the new engagement:

Josh Sternberg via Digiday

Curation is the vogue digital term for the ability to not only aggregate and distribute carefully selected information, but also to provide a unique voice on top of the original pieces of information. In the age of Twitter and Facebook, it seems like all the world is curators now. Brands want in on the action.

Brands are trying to establish themselves as trusted sources of information. Hop onto Facebook, Twitter or Tumblr, and you’ll see brands that gather up articles from all sorts of publications and push them out to their followers. For example, look at IBM’s Tumblr, A Smarter Planet, which is a stream of curated content focused on areas of Big Blue’s core competencies. Or there’s American Express’ Open Forum Tumblr (yes, Tumblr is apparently a good platform for curation) that has cultivated a business community online by providing relevant tools and information to help business owners succeed.

“If a brand is an expert in a certain topic, their reputation might make them a credible source of information,” said Neil Chase, svp of editing and publishing at Federated Media. “But if a company that makes toasters gives health advice, they might not be credible. If they’re sending out recipes, that’s a reason to trust them.”

There’s little doubt that brands can amass sizable audiences of their own nowadays. Show me a chief marketing officer who isn’t interested in an owned, earned, paid media model — often in that order — and I’ve got a bridge in Brooklyn to sell you. It’s been four and a half years since Nike marketing chief Trevor Edwards plaintively said, “We’re not in the business of keeping media companies alive.” Translation: We can build direct connections with audiences, thank you very much.

The devil is in the details. Brands aren’t set up to be publishers. They don’t necessarily understand the editorial process or have the stomach for the length of time it takes to build an audience. Take AmEx’s OpenForum, for instance. It took four years to get 1 million people aboard, and now it gets about 150,000 unique visitors per month. They have the resources to build and cultivate an audience others may not. Additionally, OpenForum was put on the shoulders of the end-user: small-business owners. These business owners are able to communicate and share ideas with one another, but they must be American Express Cardmembers. AmEx recognized the need to provide small-business owners with a connection platform and information that will help their business succeed.

“Brands have a content story to tell,” said Colleen DeCourcy, CEO of Socialistic, a social media agency. “Some brands have data and research they have gathered in the creation of their products that can be contextualized and turned into content — which can give them both real authority on the topic and some real ROI for their effort.”

Publishing content in 2012 can be immensely complex or surprisingly simple, depending on your approach. Curation straddles the line. It can be difficult figuring out not only what tools to use, but also what platforms and, of course, what content to share. The plus side is that once you do figure out how you want to curate — how it becomes part of your broader communications strategy — it’s pretty easy to establish a voice.

Steve Rubel, Edelman’s evp of global strategy and insights, suggests brands start by having an editorial point of view and deciding where the content will live — the brand’s site or aggregation sites like Tumblr or Pinterest.

“The best way to do it is to identify a high-interest topic that you want to be perceived as an expert in,” he said. “Curate that topic and provide some context around it. If you’re curating a lot of content in a topic area, over time that leads to expertise and credibility.”

A few points: a curator must be able to tell the difference between great and good work (‘content’), and have a strong and insightful perspective. Great curators are usually people that have been doing it for some time. This is not something you take up on Monday and find yourself Friday with tens of thousands of followers.

The End Of An Age, Or The End Of The Beginning?

Jeremiah Owyang wants to declare the end of the golden age of tech blogging, or, even more portentously, he says

The tech blogosphere, as we know it, is over.

This could be interpreted in a number of ways, but at face value — and leaving aside for the moment the specifics of his argument — I agree. The ‘blogosphere’ — that mid ’00s concept of a community of bloggers writing for each others and cross-linking through trackbacks and threaded comments — that communitarian vision has been superseded by other ideas of what is, or should be, happening, online.

However, I don’t want to adopt the metaphor that is used by people that fear the future, and long for a halcyon past. I won’t go along with the ‘golden age’ rhetoric, which is generally employed by those arguing a fall from a better past into a less virtuous present. (The concept comes from ancient Greek mythology, with its Golden, Silver, Bronze, Iron ages, and then the present, debased age.)

I prefer Winston Churchill’s trope:

Now this is not the end. It is not even the beginning of the end. But it is, perhaps, the end of the beginning.

Winston Churchill by Yousef Karsh

Churchill was, of course, referring to a turning point in the struggle with Germany during World War II, while we are discussing the transition from a more primitive and less social phase in the web revolution, into something more complex and, ultimately, more rewarding.

The points that Jeremiah makes to support his argument are very tactical, not looking at the strategic changes going on technologically or societally. His ‘trends’ aren’t really trends, but narrow extrapolations from recent events masquerading as business advice. They are these, in brief:

Trend 1: Corporate acquisitions stymie innovation

Trend 2: Tech blogs are experiencing major talent turnover

Trend 3: The audience needs have changed, they want: faster, smaller, and social

Trend 4: As space matures, business models solidify – giving room for new disruptors

These observations are interesting as far as they go, but aside from the ‘faster, small, and social’ I don’t think these are major, in any sense.

I’d like to offer a few trends that may be implied by Jeremiah’s lists or by the comments of various bloggers that he cites, but aren’t really characterized very well in his post.

It’s obvious that Jeremiah is caught up in the issues confronting three groups of web denizens posting their contributions posting on technology platforms based on a now well-established model of web publishing, which we call blogging. This is unexamined in his piece, but the model of a website made up of chronologically ordered posts with comments in a thread on each piece, and a variety of navigation or advertising widgets in the margin may be getting tired, and may not gibe with other modern advances in online media dynamics. At any rate, Owyang’s concerns seem to be directed toward three constituencies:

  1. Independent authors or analysts, who may find it harder to operate in a changed media world, or to make a living from blogging, if indeed very many did so.
  2. Blog network companies — like Techcrunch, Mashable, and The Next Web — that are confronted with the invasion of major media companies, consolidation, and turnover.
  3. And last, the ‘audience’ — by which Owyang means everyone else. I will put to the side that social media was supposed to be about the end of the audience — Jay Rosen’s famous ‘the people formerly known as the audience’ — and simply state that Owyang and the others groups he appears to be concerned about have largely internalized a media-centric worldview, while mouthing mostly empty platitudes about the power of social media.

He doesn’t seem particularly concerned about the problems of major media companies, which continue to be deadly serious, nor does he refer to the notable advances that media companies like The Atlantic have accomplished. Nor does he spend much time talking about the technology companies — like Tumblr, Twitter, and Flipboard — that are involved in the tectonic changes going on today; changes that make the ebb and flow of small-potato business models surrounding tech blogging look like the scrambling of ants underneath the construction of the Brooklyn Bridge.

Yes, we are veering into a new era of web media; and it’s about goddamned time.

Here’s a few of the most powerful trends, in summary:

  1. The rise of the web of flow, and the fall of the web of pages — Ubiquitous and highspeed connectivity and the emergence of a new breed of ‘genius’ mobile devices have led to a web in which information is perceived as and designed to be experienced in motion. The user experience has shifted from wandering around, searching for information, moving via URLs from page to page. Increasingly, information flows to us through the agency of solutions like Twitter, Tumblr, and Flipboard, mediated by social and algorithmic ‘engines of meaning’, as Bruce Sterling styled it. We are no longer experiencing the web as exploring a library, but more like a drinking from a fire hose.
  2. The social revolution and social tools — While a lot of the discussion about the rise of blogging talked about social media, the technology involved wasn’t particularly social. However, the emergence of network-based social tools — notably Facebook, Twitter, and thousands of other niche offerings — have led to a dramatic and unprecedented change in information transmission: increasingly, people are getting their news and insight via social networks, channeled through other, known individuals. The simplest proof of this state change is that Twitter is now the emergency broadcast system, the canary in the coal mine, the first place that the most important information appears. These tools form the bloodstream and the nervous system for the connected world we now inhabit. And the blogs and other media tools that were principally about publishing pages in the previous era, are now primarily oriented toward pushing links and summaries into the social nervous system.
  3. Social learning, innovation, and curation — As the population online grows, piling into world-spanning social networks, there are a number of systemic changes. As Stalin is supposed to have said, quantity has a quality of its own. As the online population and social density online goes up, there are phase transitions involved, and I believe that somewhere in the past year or two, we passed through a threshold. As Mark Pagel argues, our level of social connection has grown to the point where new ideas can travel much more quickly and economically: this includes all ideas, not just those involved in tech blogging, but tech blogging too. The best ideas — and their originators — will rise to the top more quickly, and as a result, Pagel maintains that we have a lessened need for innovators, and at the same time we are learning more quickly than before. I believe that this is the complementary trend allied to the increased perceived need for good curators: the value of discernment — which ideas are more useful — has gone up, while the value of creating new ideas has gone down. And, of course, you can substitute ‘write yet another post about iPhone apps or the Zygna IPO’ wherever I wrote ‘idea’ or ‘innovation’.

Obviously, Owyang and those leaving comments on his post weren’t necessarily treating these trends. The post was ostensibly about the changes in the world of tech blogging, after all. But I don’t see how you can meaningfully explore that niche without the larger context.

Brian Solis sees the larger context as necessary as well:

I recently wrote about my thoughts on the state and future of blogs, which is of course far grander than the world of tech blogging. And as you can see, blogging is alive and clicking.

Yes, micromedia, video, and social transactions/actions are breaking through our digital levees and causing our social streams to flood. And, yes, Flipboard, Zite, and the like (get it?), are forcing our consumption patterns into rapid-fire actions and reactions. You have a choice. You are either a content creator, curator or consumer. You can be all of course. But, think about this beyond the mental equivalent of 140 characters. What do you stand for and what do you want to become known for? The answer is different for each of us. But, content, context, and continuity are all I need to learn, make decisions and in turn inspire others.

I don’t buy the consumer angle — after all, every person is curating for at least one person, themselves — so I consider it a cardinality distinction: curating for one is not appreciably different than curating for two or ten. All curators — of whatever degree of discernment — started by curating for themselves. But Solis clearly gets the big picture, and I agree totally that what is bubbling up today will make the web a place where we continue to come to learn, make decisions, and connect with — and perhaps inspire? — others to do the same.

Skmmr: Another Link Sharing Tool

I bumped into Skmmr, an amazingly unexplained link-sharing tool.

The tool is based on privately sharing links to user-defined circles of email contacts, and then any member of the group can post links using a bookmarklet. There doesn’t seem to be any mechanism other than email for sharing, and (sadly), no way to comment on the links being shared.

There is something appealing about this tool, and it accomplishes 80% of what I use posterous for, when communicating with clients, for example. Although it lacks the ability to comment, or to create a post without a link.

We Need A Manual Of Style For Tumblr

I think we need a manual of style for Tumblr. I am a fan of bottom-up order, but at the same time a lot of serious work is being done in Tumblr as well as casual reposting of cute cats and unicorn hats.

Consider just one issue: attribution. There are a wide variety of techniques in use on Tumblr for attributing when quoting or reposting other people’s works. And some are less good because they break the thread of connection from a new post or repost back to the initial source.

Tumblr both helps and hurts this. On one hand, reposting (or reblogging) something that you see in your Tumblr stream is subject to automatic formatting and the creation of the chain of Tumblr notes attributing backward to the original source. But the formatting options aren’t settable: I can’t turn off automatic nesting of blockquotes in text reposts, for example, although I think it is the wrong way to do it.

Leaving aside the automatic issues, there is no consistency in how Tumblr authors make attribution.

Here’s a post that I published recently. [Note: you don’t need to focus on the quote, just look at the attribution at the bottom of the post’s image.]

You can see that I give attribution to azspot. I saw when reblogging that the original quote came from this link

http://davidsarahdark.blogspot.com/2011/11/embodied-particularity-introduction.html

which wasn’t obvious when looking at azspot’s blog post. [Note that I am not criticizing azspot, I am using him as an example for illustrative purposes only.]

azspot’s post was this:

Note that he attributes the quote to Wendell Berry, but if you click on the link embedded in Berry’s name, you come to the source blog post, and one that is not written by Berry. It turns out to be a non-Tumblr blog, which could explain some of it, but it should still be cited anyway.

Here’s that initial post, made by jdaviddark:

So I edited the text that azspot had used to for the link, to Wendell Berry,The Poetry of William Carlos Williams of Rutherford’.

[Note there is an attribution problem embedded in this post, too, because the photo has no information associated with it. It turns out to be Williams, but it might just as well have been Berry.]

The end state is as you see in my post. The original quote is properly attributed to Berry’s book, jdaviddark gets credit as the original digital source, and azspot is credited as the curator that brought Berry’s quote to my attention.

And that’s perhaps the point of this long-winded discussion: Tumblr authors — either manually or by the mechanisms built into Tumblr — should be clearer about what sort of attribution is involved when reposting things.

For this reason, if no other, I hope that Tumblr finally gets around to making a break between the original material captured the first time someone creates a Tumblr post based on material outside of Tumblr, and the comments that people write when adding their two cents at the point of reposting. The fact that we have three things lumped together in a big mess:

  1. The text area or caption of the original post, which has new text added by accretion via reposts, as well as the possible editing of the original material initially entered by the author of the initial post
  2. Embedded in the text region are curatorial nods, like ‘via azspot’ or ‘Source: davidsarahdark.blogspot.com’ which can be edited or deleted
  3. The notes that represent the history of all reposts.

I can imagine various ways to simplify this complexity, but the simplest course is to amplify the notes with an optional text region where people can add ‘recomments’ at the point of reposting, and to make the original source content uneditable, so the original post is conserved as it was created. After all, if someone wants to clarify the provenance of a post they have seen — as I did with the Wendell Berry quote — then can follow the link, and start over with another original post, with a manual nod to a curator, instead.

And if you look at the notes on the azspot post you see this

Which doesn’t make it very clear what has happened when I reposted and changed the attribution, at all.

IN CONCLUSION, the attribution problem is only one example of the need for a manual of style, or a Tumblr handbook, perhaps. I could tell you how and why I used stoweboydpix.tumblr.com as the repository for the images in this post, for example, but that is a story for another day, or chapter.