If you want a community with stronger ties, provide more definition to your social object.

Chris Wetherell, There’s been some interesting critical discussions of some…

A great aphorism buried in a long screed about the apparent lack of love for Google Reader within Google.

I have long argued that social communities pivot on creation and sharing of social objects: the medium is the message, again. And Wetherell argues that Reader is just right in the scope of its messaging, where people share stories.

He also explicitly disses Google+, arguing that it is too broad in scope:

The social object of Google+ is…nearly anything and its diffuse model is harder to evaluate or appreciate. The value of a social network seems to map proportionally to the perceived value of its main object. (Examples: sharing best-of-web links on Metafilter or sharing hi-res photos on Flickr or sharing video art on Vimeo or sharing statuses on Twitter/Facebook or sharing questions on Quora.)

So, restating: one measure of the depth of connection to a social network by members — and the strength of the connection between members — is the fit between the network’s social objects and the members’ goals.

Flickr and Instagram are great because they pivot around image sharing, and support social interactions around them. Reader, Wetherall argues, does a similar job with stories, but I will quibble there. I don’t think the Reader model is primarily social: it’s sociality seems like an afterthought, as with Delicious, and others. I think Tumblr and Twitter are better places for sharing stories, but neither one is all the way done, yet.

However, his insight, quoted at the top, is worth reflecting on, esepecially for those involved in developing social tools of whatever sort.

(h/t deepthinking)

Reader is a product built to consume information, quickly. We designed it to be very good at that one thing. G+ is an experience built around browsing (similar to Facebook) and socializing. Taking the UI paradigm for G+ and mashing it onto Reader without any apparent regard for the underlying function is awful and it shows.

The second and more obvious change, is that someone took the magic color-removing wand and drenched the whole page in grey. It’s so unbelievably stark, it’s hard to imagine a more desolate experience. Even G+ has blue links for post titles. Blue titles are good enough for Google search. Reader, which is built entirely around posts with titles, does away with this in the name of the almighty grey god.

The only thing left with any color of consequence it the obscenely red subscribe button in the top left, which in keeping with the spirit of prioritizing the exactly wrong thing — you don’t even need to use very often.

There plenty of other areas to nitpick like the fact that there’s no separation between the reading pane and the subscriptions panel, that the active post you’re reading no longer pops out as much as before, and the extra padding crammed into the subscriptions list — but the old interface wasn’t perfect either, though it was designed around satisfying the primary use case of reading. In any case, I only have so much time, and need to save my rage for the next section of even more egregious changes.

- Brian Shih, Reader redesign: Terrible decision, or worst decision?

I think that Google reader now looks like the back of an organic cereal box. Go read all of Brian’s comments.

The UI decisions just don’t seem to make sense. And the integration with Google+ seems to break privacy:

Keep in mind that on top of requiring 3-4 times as many clicks, you also now must +1 a post publicly to share it, even if it’s shared to a private circle. That bears repeating. The next time you want to share some sexy halloween costumes with your private set of friends, you first must publicly +1 the post, which means it shows up on your profile, plus wherever the hell G+ decides to use +1 data. So much for building a network around privacy controls.

The frustrating thing is that these pitfalls could have been avoided through a more thought out integration. As Kevin Fox has already pointed out, Google could have easily made it so that sharing was pushed through G+ (therefore giving providing content on G+, and gaining all the benefits of an integration), but also replaced shared items from People You Follow with a Reader-specific Circle.

But no - instead, they’ve ripped out the ability to consume shared items wholesale from the product. The closest analogue might be if Twitter made it so that 3rd party clients could use the Retweet functionality to push Retweets to a user’s stream — but only allowed you to consume Retweets on twitter.com.

It’s almost as if Google wants to demonstrate that, yes, they don’t really get platforms. Instead of improving the G+ API to support Reader as a fully functional 3rd party client (a la Twitter), they’ve instead crippled the product under the guise of improvements.

Where’s The ‘Daily Google’?

In a review of the new Zite iPad social journal — competitor to Flipboard — Mathew Ingram asks a killer question:

Matt Ingram, The Race to Build the “Daily Me” Continues

There’s one nagging question that keeps jumping out at me as I look at all of these apps and services, however, and that is: Where is Google? The combination of smart aggregation and algorithm-driven personalization seems like something the search engine should be all over. Google News has added some personalization aspects, but they are anemic at best, and one of the original customized news-readers — Google Reader — hasn’t really capitalized on that opportunity much at all (although it does provide some recommendations for readers related to new feeds).

The reality is, the RSS reader has been eclipsed (for the small proportion of the population who even used one) by Twitter and Facebook and other social news sources, or smart aggregators such as Techmeme and Mediagazer. Google has more or less failed to take advantage of that transition at all when it comes to news reading, although it is trying to add social signals to search. Why not take FastFlip and try to make it a Flipboard or Zite or News360 competitor?

Why doesn’t Google take it’s enormous advantage with Google Reader, Gmail, and search, and create the killer social news tool?

Perhaps they are planning to scoop up companies like Zite, Flipboard, or Betaworks News.me, and simply transition them into a Google offering.

But is Reader an unloved child at Google? Why has it stagnated as a mere RSS reader when the marketplace has been dribbling over into streaming social news? Google could have scooped up the interesting Feedly years ago, and integrated that technology as an alternative front-end — but they didn’t.

Is Google really going to sit this out?

[disclosure: I am an advisor to Betaworks, Bit.ly and News.me, and I have a financial interest in News.me.]


Messiness At Scale

I stumbled onto a hilarious but unenlightening Twitter flame war instigated by Dave Winer — the Godfather of RSS — in response to MG Siegler’s ‘RSS is dead’ wisecrack.

At the risk of putting my fingers in the sausage machine, let me add a touch of nuance:

  • RSS has declined in use, as web heads shift their source of ‘things to read’ away from RSS readers — like Google Reader — to tools like Twitter and Flipboard.
  • The role of RSS in web infrastructure is being threatened by non-RSS based architectures, like Flipboard’s. That product ignores RSS and fetches through the URL to get directly at images, text, and other content.

Winer is ideologically opposed to closed, proprietary approaches like that of Twitter (or, by extension, of Flipboard):

Dave Winer, What I mean by “the open web”

Anyway, here’s what I meant by “open web.”

I meant not in a corporate blogging silo.

If I put stuff in Twitter, the only way to get it out is through a heavily regulated and always-changing API. It will change a lot in the coming months and years. It will certainly narrow more than it expands. I feel very confident in predicting this, because I understand where Twitter is going.

If you put stuff in Facebook, it’s even more silo’d than it is in Twitter.

However, if you put stuff in WordPress, even on wordpress.com, you have full fluidity. You are not silo’d. You can get data in and out using widely-supported APIs that are implemented by Drupal, Movable Type, TypePad, etc etc. At least there’s some compatibility. And in a pinch you could probably move your content to a static website and have it be useful.

If you write in static HTML and RSS, you’re very portable, there will be no lock-in at all.

So to the extent you’re locked in, that’s the extent you are not on the open web. The perfectly open web has zero lock-in. The silos are totally locked-in and therefore not on the open web.

Winer’s complaints are about control of our content: that we should be able to easily manage what we write. It’s a political argument. 

But his points fly in the face of innovation, where a Twitter or Quora or Facebook create very different — and not solitary — models of open social discourse, which need to be managed in ways that are different from old school blogging. It’s not every man for himself, anymore. Time is a shared resource on today’s web: our time is not our own, anymore. And that’s largely good.

I liken this problem to the trade offs inherent in living in large cities versus towns or the country. There’s more noise, bigger crowds, and longer lines at the DMV: more things that we can’t control, or where our control is restricted, relative to folks living in bucolic Des Moines.

Only in cities we get superlinear scaling, as Geoffrey West and his colleagues have shown:

Jonah Lehrer, A Physicist Turns the City Into an Equation

When a superlinear equation is graphed, it looks like the start of a roller coaster, climbing into the sky. The steep slope emerges from the positive feedback loop of urban life — a growing city makes everyone in that city more productive, which encourages more people to move to the city, and so on. According to West, these superlinear patterns demonstrate why cities are one of the single most important inventions in human history. They are the idea, he says, that enabled our economic potential and unleashed our ingenuity. “When we started living in cities, we did something that had never happened before in the history of life,” West says. “We broke away from the equations of biology, all of which are sublinear. Every other creature gets slower as it gets bigger. That’s why the elephant plods along. But in cities, the opposite happens. As cities get bigger, everything starts accelerating. There is no equivalent for this in nature. It would be like finding an elephant that’s proportionally faster than a mouse.

I maintain that Twitter, Facebook, and other ‘closed’ systems are really something else: they are dense and complex social systems, more like modern cities than Web 1.0 publishing platforms. And, like cities, there is more going on, less being controlled by specifications like RSS, and the food is better, the music is better, and there is more dangerous sex taking place.

Brian Eno uses the term ‘scenius’ to define the quality of the great cities, their ability to foster deep shared understanding and purpose for large networks of people. This collective intellect arises from messiness at scale, not carefully mediated and clearly defined standards. 

Said differently, the best food comes from cities with the highest number of health code violations, and the best art is produced where the largest number of building code infractions are found.

So, if you are looking for clean bathrooms and no traffic jams, stay in Iowa. But it is in cities — dense, loud, unplanned, messy — where the breakthroughs emerge.

Getting back to the specific case, here, let’s look at Flipboard. Flipboard rejects the use of neat-and-tidy RSS, and reaches through the URLs it finds in Twitter to directly paw the text, images, and links placed into articles and posts, and then it chooses what to display based on a proprietary algorithm inside the guts of the app, not based on the publisher’s RSS specification. 

Flipboard, Twitter, and other dense, complex social tools create a messier world, one that has superlinear scale. The tradeoff between complete ‘openness’ (or individual control of information and its experience) and superlinear social density is one I am willing to make. And so are all the users of these tools, or should I say, residents of these cities?