AOL’s Tim Armstrong Knows How to Play Nice With Others - Andrew Goldman via NYTimes.com

Goldman: AOL is a brand with a lot of baggage. It makes people remember that dial-up-modem sound and those free CDs.

Armstrong: One of AOL’s biggest assets is its brand. For people over 30 and, due to AOL Instant Messenger, even a lot of people under 30, AOL was their first real interaction with technology in a positive way.

Goldman: You’ve decided to turn it into a content company. But a year after spending $340 million to acquire the blog TechCrunch and The Huffington Post, traffic has barely budged.

Armstrong: Traffic actually is going way up on the properties where we’re investing for the future and pushing content. Huffington Post is up 46 percent. Numbers have been going down on some of the historical stuff: AIM went down, MapQuest went down and dial-up subscribers go down every year. So flat is up for us.

How can you counter that? Flat is the new up, Tim?

The brutal reality is that people’s aggregated media experience is rapidly shifting, and the rate of drift appears to be increasing. For example, TV sports grew 21% between ‘07 to ‘11, 15% more than TV as a whole. ‘Going to the movies’ is starting to look like a future vaudeville, with ‘11 US tickets falling to 1.29B, from the ‘02 peak of 1.5B.

People are spending their time looking at other things than AOL’s Patch. Oh, and Techcrunch US numbers have dropped like a rock, too, down ~40% in the past year. Huffington Post is booming, so I guess Goldman’s gibe — citing Paul Carr’s belief that Ariana HuffPo will be running AOL soon — might actually have merit.

Local Media Isn’t What People Want: They Want Liquid Media

The truth is that the numbers for AOL’s Patch efforts look bad, based on the southern California numbers leaked to Business Insider. It’s especially bad when you contrast them with traffic generated by Huffington Post, with is topical, not local.

The reality is people don’t want ‘reportage’ on a local level: they may want better search, and the ability to complain about potholes, but they aren’t super excited about the PTA board meeting, or even the local high school sports. Yawn.

People are signing up in the millions for experiences online like Facebook, Twitter and Tumblr, where traditional news has been reduced to a stream of social objects, and these find their way to us in social streams. Patch is the effort to build thousands of destination sites in a world where people are spending less time on sites, and more time inside social apps.

The saddest thing of all is that Greg Narain and I sketched out a project for AOL years ago called Nerdvana, which would have been a breakthrough in that area, building on the very considerable headstart that AOL had with AIM.

That’s what people still want, though. So AOL could divert a few million of that Patch money to a startup taking a hard look at what’s going on in Twitter and Tumblr, and do something interesting, instead of building a massive and unsustainable flop.

Comments Have Cooties

The NY Times — especially Bill Leller — just can’t stop throwing rocks at Ariana Huffington and her Post. Jeff Jarvis spends some time analyzing this — a good read — but I can abstract the argument using just one phrase buried in his piece:

Jeff Jarvis, Who’s afraid of Arianna Huffington?

Comments have cooties.

All the tired arguments being kicked about by the Church of Journalism about their reason to exist, why we need them, and why we should pay them to do what is most comfortable for them really don’t address the deep motivations of people online.

We have invented the web to happen to ourselves, and to the extent that the NY Times staff and owners wise up to that, they can benefit from it. We are not here to be informed, or be part of the public that they want to address.

The central problem at work here is not paywalls, but simply that conventional, old school journalism doesn’t want to share the podium with us. They don’t even want us nattering in the comments, really. The leaders of The NY Times — arguably in favor of liberalism — are really not willing to accept the basic premises of the social revolution, and will definitely not reshape what they do to support it.

Comments have cooties because we, the people, have cooties. We have unwashed ideas, dirty minds, and bits of social rhetoric caught between our teeth.

Huffpo is not going to up end the media world, necessarily, but it has accepted more of what is hotting up the social mess online than the NY Times does, and so Huffpo is gaining community while the NY Times is losing readers. There is more of us in Huffpo than in the NY Times, and with the exception of our money, that seems to be the way Bill Keller and company like it.

Keller, Huffington, And The Remassification Of Media

I read two argumentative posts this morning, one by Bill Keller, the NY Times Executive Editor  and the second by Arianna Huffington. Keller started the hair-pulling by writing a column, in which — after a long build-up about his throw-weight as a Lion of Media — he complains in an aggrieved tone that Huffington lifted some of his observations about the future of media:

Bill Keller, All The Aggregation That’s Fit To Aggregate

The queen of aggregation is, of course, Arianna Huffington, who has discovered that if you take celebrity gossip, adorable kitten videos, posts from unpaid bloggers and news reports from other publications, array them on your Web site and add a left-wing soundtrack, millions of people will come. How great is Huffington’s instinctive genius for aggregation? I once sat beside her on a panel in Los Angeles (on — what else? — The Future of Journalism). I had come prepared with a couple of memorized riffs on media topics, which I duly presented. Afterward we sat down for a joint interview with a local reporter. A moment later I heard one of my riffs issuing verbatim from the mouth of Ms. Huffington. I felt so … aggregated.

In her rejoinder, Huffington details with dates and locales, the same thoughts she had espoused for years prior to that joint interview with Bill Keller, stopping along the way to dis him about all the talent he’s lost to her, and how much bigger AOL’s readership is:

Ariana Huffington, Bill Keller Accuses Me of “Aggregating” an Idea He Had Actually “Aggregated” From Me

The trouble for Keller is that this viewpoint, right down to the use of the word “convergence,” is one I had been expressing to describe the changes happening in the media for years.

For instance, in May 2008, two years before the Milken panel, I told the Star Tribune, “I think that what we are seeing is a kind of convergence of the mainstream media doing more and more online, and those of us in online media and the blogosphere doing more and more reporting, along with citizen-journalism projects.”

In November 2008, 17 months before the panel, speaking of the media’s coverage of the ‘08 race, I told Reuters, “There’s this real convergence, where basically you found that the best and most accurate rose to the top, whether it originated from Time magazine or from Nate Silver’s fivethirtyeight.com, which did not exist before the election.”

And in January 2010, three months before Bill Keller’s “memorized riff” on convergence, I told Canada’s CTV, “And then we can have a hybrid future where there is a convergence between old media and new media. It’s not an either/or world.”

Indeed, as far back as March 2007, over three years before the Milken panel, I wrote a post outlining my take on what was happening in the media world: “Those papers that wake up in time will become a journalistic hybrid combining the best aspects of traditional print newspapers with the best of what the Web brings to the table.”

So who was it, Bill, who was “aggregating” someone else’s ideas?

In this interchange, Huffington comes out looking more like the diligent reporter, fact checking the provenance of the ‘convergence’ meme, and who likely uttered it first. She’s obviously the better counter-puncher of the two, at least.

But the idea that they are fighting over is fairly humdrum, so the whole thing is almost laughable. Mainstream publications are adopting the tools and sensibilities of online media, and there is a ‘convergence’ as both sides move toward the new blendo mainstream. Yawn. Sounds like two hipsters arguing about who listened to some cool band first.

From the perspective of a longtime online media observer and participant, this convergence is the stripmalling of the web, where pioneering socially-scaled advances — like blogging and social networks — are being repurposed by old media companies. They are taking these tools, and in a sense, using them against us. It’s wolves in sheep’s clothing: they use online content management, they put up an area for comments, and allow us to share and like through Facebook and Twitter. It seems like we are talking among ourselves, but it is all done in these gigantic mall-sized, privately-owned semi-public spaces, and they are so mass scale that most voices are crowded out, aside from those of the owners and their staff.

We will have to start talking about socially-scaled media, I think, to distinguish it from this convergence into remassified and superficially socialized media, the sort of media that AOL and the New York Times are churning out.

I think there is still a great deal of innovation in socially-scaled media, particularly in social news tools like Flipboard and the newly released LinkedIn Today (another post in the works). In this niche we see the possibility of the long-awaited ‘daily me’ coming to the fore, where your user experience will be grounded in the specific people that you chose to follow, and much less in the hands of Huffington or Keller.

I recently wrote You Are Who You Follow arising from a Mathew Ingram-inspired discussion about online influence, but it is salient, here, again. As users of and active participants in media (I dislike the metaphor of ‘media consumption’), we have to chose what kind of media we want to follow. We can chose to be ‘consumers’ of the hybridized, remassified semi-social ‘product’ that Keller and Huffington want to create. Or we can connect to other people through socially-scaled news networks.

This doesn’t mean I won’t read anything from the NY Times or HuffPo, but the difference is that I will be following specific individuals (like Paul Krugman), specific topics (like union busting), or finding out what materials are most interesting right now to those specific people that I follow. And then I also curate, making observations, comments, reposing, and so on. And by so doing, I become an integral part of the news network, not a passive ‘consumer’ of news. I become someone worth following, not just another random reader who occasionally writes an online comment.

This may seem like a niddling difference, but it is not. Small talk is big again. And big media wants to make us small again.

(Source: underpaidgenius)