MixMedias - Montreal

I’m doing the closing keynote at MixMedias - Montreal next week: Curation In A Liquid Media World

Curation In A Liquid Media World

The rise of several mutually-reinforcing trends — ubiquitous connectivity, mobile devices, web-oriented operating platforms and apps, and the explosion of the social revolution online — are converging to transform the fundamentals of media. I characterize that as the transition into liquid from solid, and so, we are seeing the emergence of liquid media. This will change everything, and will raise the role of curation to a new, central importance. We are seeing this first in the open web, in blogging and other media forms. But the greatest impacts will come when media companies adapt to these changes, and then, subsequently, as curation within the business becomes as critical as external community management is now.

Aussies' fix for 'stagnated' email - Ben Grubb via Sydney Morning Herald

Looks like a bunch of ex-Googlers are building the ‘Liquid email’ product I’ve been writing about and dreaming about:

Ben Grubb via Sydney Morning Herald

One thing Fluent aimed to change about email was presenting it in a stream that lets one action items as quickly as possible, Adams said.

“So rather than having to receive a message, look at the subject, click on it, read the conversation, and then decide what to do, we sort of present you with the information that you need to immediately action on it.”

Other features of Fluent include letting users quickly browse attachments such as images in a slide show format, the ability to search for emails as one types - something Google’s search engine pioneered with “Instant Search” but is not available in Gmail - and the ability to pinpoint emails one has sent to a specified email address on a timeline.

Another feature in Fluent, which Adams said most webmail clients were “pretty horrible” at dealing with, was its focus on letting users access multiple email accounts under one log-in.

“The market that we’re going for initially is sort of independent professionals and small businesses that tend to have personal accounts [and] maybe several work accounts,” Adams said. “It’s quite important for them to be able to check their multiple accounts at the same time.”

What I want to know is, are they going to support an ‘open email’? Where I can publish email to all my followers, whoever they are? Are they going to support an open follower model?

Getting To Trust: Better Swift Than Deep

Venessa Miemis is trying to get a group of ‘change agents’ to collaborate, and is finding it hard going:

Venessa Miemis, How Will We Collaborate if We Can’t Trust Each Other?

The next few years are going to be defined by a culture of learning and interactivity that involves more trust, and so naturally, more risk. If we’re going to go beyond just sharing links with each other to actually *helping* each other, working together, experimenting, prototyping, and adapting to changing circumstances, *we* have to first change in order to make that possible.

I’m in the process of experimenting with this firsthand, bringing people together into an online collaboratory space, and I’ll admit – it’s not easy. We’ve got a group of ‘change agents’ who want to do things together, to form ad-hoc teams around short-term projects, make something cool happen and improve our world and our lives — but how to begin?

Each of us is a free agent, delicately riding the edge of chaos and uncertainty as we try to pave our own path. Each of us likes the sound of a peer-to-peer culture, a transition from scarcity to abundance, a move from a transactional economy to a relational economy (ht jerry michalski), and a redefinition of value and wealth. Each of us sees the promise of a new way of working, living, and Being.

And yet there is still fear.

Are you gonna steal my idea? Are you gonna follow through with your commitments? Are you gonna take the credit? Am I gonna get screwed — yet again?

My question to you is: How do we transcend this, surrender, and take the next leap of faith?

(ponder it)

Assuming you are curious enough about the possibility to find out how it could work, what is the critical component that’ll inspire you to jump?

For me, it all comes down to trust.

Not just blind trust in everyone else, but trust in myself and a commitment to move past fear and into action. Lead by example and see who wants to come with me. Become aware of who I’m connected to and choosing carefully with whom I want to build things. Take small risks together so we can gain momentum. Start having some Collective Epic Wins.

I think Venessa is trying to do something that’s very hard: she’s trying to get a group to form a collective, with a shared set of principles and shared goals. And she’s right. To get there you have to build deep trust: a polite way to say that the folks in the collective have to sort out the politics involved. In general that can take months, even when the participants share a great deal in common in education, background, and temperament.

But why form a collective? As she points out, it’s risky. If you want to build things, you can define a small project to test some ideas, and form a Hollywood-style project team to accomplish it. Instead of trying to collaborate on a big, wholly integrated vision of the future — where everything has to be discussed and agreed on before the first thing gets done — just cooperate on something fast, small, and low risk.

The way of the future is cooperation, not collaboration.

Among other reasons cooperation merely requires swift trust, a well-researched human universal. People are capable in some circumstances of relaxing their general desire to establish deep trust — that time-consuming, political practice —and will simply adopt a role in a project, and suspend their disbelief about other’s motives, etc. This is a way to get folks to suspend their innate concerns about trust and control. In these contexts, people start with the presumption that the others in the project are professionals and that everyone will focus on doing their jobs as best as the can. A lot of communication is needed to keep it all working, but much less than in deep trust organizations, like the conventional enterprise.

This is how freelancers generally work, and it’s the way that cities work.

But Venessa and her friends are involved in forming a collective, and there is no short cut for them. They will need to build deep trust, and establish processes and practices, and politics to manage them.

My recommendation to Venessa was and still is to take the short cut, though. Define some constrained projects, with more modest goals and defined time frames, and work on them with a few others. It might lead to deep trust, but even if it doesn’t you can still be working, making headway, and maybe some money, too.

Me, I’m trying to work on a few interesting projects with some smart people, but I am not pushing them into one group and trying to create a way that all of us can be involved in everything. I’m going to work with Teresa DiCairano of Intervista on ‘ambient innovation’, which is our term for social, bottom-up innovation. I’m going to work with Claude Théoret of Nexalogy exploring the science underlying social networks, and trying to make that more accessible to the average person. And I am going to push ahead with my analysis in work media — the use of streaming social media tools in the enterprise — and I will be pulling a few others into that project with me, too. But these will be three discrete projects, with non-overlapping groups of participants. I am not making everything, everything.

I am trying to remain liquid, loosely connected to others, heading the same general direction. I am specifically not trying to solidify relationships — build deep trust — before getting something done with others.

So, my general recommendation is that people should favor loose connectives — social networks with less tight ties — that rely only on swift trust. If and when you establish deep trust with individuals, perhaps during short-term, swift trust-based projects, then perhaps your can form a collective, where the principles shared common, long-term purpose.

But such collectives are not a higher form of human solidarity that we should aspire to, and are not what we have to build in order to get big things done. On the contrary. An increasing proportion of professional work is being performed by freelancers, who live in a short-term project based economy. Why should I have to agree on a long term strategic vision about the future of work media just to work with other researchers on the state of that industry, for example? Or to take the example of the city, all the stores on Main Street do not have to agree to not compete with each other, or to pool their profits, or even to paint their storefronts the same color.

The costs of deep trust are too high, in general, for what they return. This is one reason that work is changing so quickly. Companies are loosening their hold on employees, providing them more autonomy, relaxing the requirements for deep trust: becoming more like cities and less like traditional armies, with everyone is made to march in step, and pointed in the same direction, all the time.

Research by Stephen Shennan at University College London, Robert Boyd at UCLA, and others indicates that shifting demographics was an important cause of early leaps in human development. Shennan’s research—which notes that artistic and technological leaps similar to the one in Europe had occurred in Africa and the Middle East tens of thousands of years earlier—suggests that what all these leaps had in common was the growth of local population density beyond a certain threshold. (Many of these cultural blooms withered, Shennan observes, when populations subsequently shrank.) Boyd’s research shows the close relationship between toolmaking advances and population size. As people gathered into larger groups and came into contact with one another more frequently, knowledge was shared, retained, and advanced more easily. From the earliest periods of modern human history, cultural development and technological development have been closely linked to rising population density.

They still are today. One simple indication of the economic advantages held by large, dense cities is their explosive growth over the past century and more—growth that is still continuing rapidly. America’s largest cities, each of which held no more than a few hundred thousand people in the mid-19th century, surpassed 1 million by the century’s end. By the middle of the 20th century, New York City had surged past 10 million residents; today, Greater New York contains more than 20 million people.

More than half the world’s population now lives in cities and metro areas, a proportion that is projected to grow to more than 70 percent by mid-century. China’s economic development in recent decades has been propelled by the rise of its cities—130 of which are home to 1 million people or more, including Shanghai with a metro population of 19 million and Beijing with 17.5 million. The Tokyo metro area, home to more than 35 million people, produces almost $1.2 trillion in economic output each year, roughly as much as Australia.

Researchers [Geoffrey West and Luis Bettencourt] affiliated with the Santa Fe Institute have identified the mechanism that underpins city growth and development as an accelerated rate of “urban metabolism.” Unlike biological species, whose metabolism slows as they get bigger, successful cities exhibit faster metabolism as they grow—a phenomenon that the researchers dubbed “superlinear” scaling. “By almost any measure,” they wrote, “the larger a city’s population, the greater the innovation and wealth creation per person.” There seems to be no limit, as yet, to the relationship between greater density and faster growth.

For centuries, the specific geographic advantages of cities tended to obscure their underlying social role. When agriculture powered economic development, cities grew near fertile soils. In the industrial age, access to raw materials and ports became critical, along with the presence of enough physical labor to run large factories. But as those factors become less important, we can see more clearly what has arguably mattered the most all along.

Cities are our greatest invention, not because of the scale of their infrastructure or their placement along key trade routes, but because they enable human beings to combine and recombine their talents and ideas in new ways. With their breadth of skills, dense social networks, and physical spaces for interactions, great cities and metro areas push people together and increase the kinetic energy between them.

Richard Florida, Where the Skills Are

Florida looks at US cities and wonders if something big is coming as our cities grow, and as we are concentrating certain skills in different areas. And he cautions that cities can’t do what they are designed to do — efficient creation of ideas and their application — unless we take care of the physical, infrastructure side of urbanism. Since they are meant to be a place for people to interact, we have to make sure that they are social spaces.

But Florida never delves into the post-industrial city, where online interaction is just as critical and deep as off, where cooperation is easier, and chance insights are even more low-cost. More to follow in ‘Liquid City’, my book, in process.

Deb Lavoy On A New Age Of Enlightenment

Deb Lavoy shows that she is a humanist, and her fascination with what she’s calling Enlightenment 2.0. I agree with everything except the 2.0 meme. Just replace ‘Enterprise 2.0’ with ‘social revolution’, and ‘Enlightenment 2.0’ with ‘the Liquid Economy’. She’s not talking about spiritual enlightment, but the outgrowth of the Renaissance in Europe.

Deb Lavoy,  Could E2.0 really mean Enlightenment 2.0?

The enlightenment was characterized by an intellectual elite that saw the opportunity for a better world. It gave us the tools to re-explore the world from a rational, reductionist perspective using scientific principles – predictable consequences of any action – to transform everything from navigation to technology and society itself. It was hastened on its way by the invention of the printing press, Newtonian math and science, Liberalism, and the work of philosopher scientists who were frequently excommunicated.

Rationalism lead to a massive diffusion and expansion of scientific knowledge, math and technology. in this mindset, the perfect system, the perfect business structure, was one where every variable was known, every detail calculated. Whether consciously or un, we tried to model our organizations after these ideals. When every variable was known, we would have complete control. Henry Ford capitalized (so to speak) on this principle with his famous assembly lines. Things became fast and consistent – a fundamental enabler of the industrial revolution and mass production which allowed for the creation of an educated middle class. [This TED talk which looks at how the invention of the washing machine lead to the modern concept of parenting, seems at first blush silly and then absolutely profound. Imagine if women in developing countries didn’t have to carry water - but I digress (and you should too - the TED talk and water stats are worth seeing).]

Enlightenment 2.0, which we could argue is what’s happening now, has been catalyzed by quantum mechanics (you really can’t know it all, sister), complexity theory, and social media technologies, is leading us from the age of reason to the age of – emergence (?!?) – where we will start to understand that while we cannot predict or control what will happen, we can surf it. It is enriched by humanist thinking and a general increase in the global standard of living that allows people to care about determining their lives, rather than simply surviving. We are again seeing the rise of the polyglot – the person who knows some science, some philosophy, some business, some politics and is taking control of producing their ideas. (Ben Franklin and Thomas Jefferson are as well known for their contributions to science and technology as to politics). This is a time when we are again inventing, acting, doing as well as learning. This will change the way we think and act as dramatically as the first Age of Enlightenment, though it may take as long to unfold. It takes a while to re-wire the human psyche.

Human behavior is one of the most non-deterministic, irreducible forces we deal with in day to day life. The Enlightenment respected that, at the same time as it created the paradoxes of command and control and mechanistic views of the world. We’re now able to come back and reevaluate the role of human complexity in society. Enlightenment 2.0 is causing Enterprise 2.0 to embrace complexity and human behavior.

A Social Business is a business that respects and profits from the complexity and unlimited potential of people.

The best is yet to come.

Amen, sister, amen.

The Half-Life Of Links In A Liquid World

Hilary Mason takes a look at the stats buried in Bitly, and discovers a coefficient: the half life of links is only a few hours.

Hilary Mason, You just shared a link. How long will people pay attention?

[…] we looked at the half life of 1,000 popular bitly links and the results were surprisingly similar. The mean half life of a link on twitter is 2.8 hours, on facebook it’s 3.2 hours and via ‘direct’ sources (like email or IM clients) it’s 3.4 hours. So you can expect, on average, an extra 24 minutes of attention if you post on facebook than if you post on twitter.

Distribution of half-lifes over four different referrer types. Facebook, twitter and direct link (links shared via email, instant messengers etc.) half lifes follow a strikingly similar distribution.

Not all social sites follow this pattern. The surprise in the graph above is links that originate from youtube: these links have a half life of 7.4 hours! As clickers, we remain interested in links on youtube for a much longer period of time. You can see this dramatic difference between youtube and the other platforms for sharing links in the image above.

The graph shows the distribution of half lifes for each referrer. So we’d expect to see link half lifes of less than 20K seconds (5.5 hours) for facebook, twitter and links shared directly, and we’d be very surprised to see any link maintain significant traffic for a lot longer than 60K seconds (16 hours). But for youtube, we’d be a little surprised to see half lifes of less than 5 hours!

In general, the half life of a bitly link is about 3 hours, unless you publish your links on youtube, where you can expect about 7 hours worth of attention. Many links last a lot less than 2 hours; other more sticky links last longer than 11 hours over all the referrers. This leads us to believe that the lifespan of your link is connected more to what content it points to than on where you post it: on the social web it’s all about what you share, not where you share it!

I’ll leave aside the specifics of how the various services bleed into each other: posting at YouTube can lead to the posts’ links spreading to Facebook and Twitter, for example. I believe that the half life of URLs, or the half life of transient thoughts we share online, is a function of the size of the web as a whole, the way that time is a function of space.

Geoffrey West discovered that when cities double in size, productivity goes up around 115%, not just 100%. This is superlinearity, and is one of the reasons that cities are hotbeds of innovation and industry. West pointed out that as cities grow in size and density, the people living there walk faster, as well. Our internal clocks seem to run faster, there.

William Gibson recently made the observation that the web is like a giant sprawling ‘meta-city’, and I believe that this is more than metaphorical (indeed, it is the premise of the book project I am involved in, ‘Liquid City’). As the internet becomes larger and denser, with more tools, people, channels, and connections, we will all move faster, just like the pedicabs of Shanghai are faster than those in outlying suburbs.

As the web grows, and becomes more liquid, our communications and thoughts are moving faster. Our connections are faster to form, and quicker to break. We are less predictable or reliable in behavior, exchanging stability for flexibility and openness.

The Mason Coefficient is not a constant, but the product of a set of other variables, particularly the size and density of the web. We can expect the half life to keep dropping as our online world continues to expand, so the half-life of transient information will continue to fall, until everything that the web wants you to know will find you in less than a few minutes, or maybe an hour, at the most.

The Rise Of Rōnin and The Liquid Economy

Sara Horowitz, the founder of the Freelancers Union (through which I get my health insurance, by the way), makes the case that we are moving into a new US economy where rōnin (or freelancers) are becoming a significant force:

Sara Horowitz, The Freelance Surge Is the Industrial Revolution of Our Time

Everywhere we look, we can see the U.S. workforce undergoing a massive change. No longer do we work at the same company for 25 years, waiting for the gold watch, expecting the benefits and security that come with full-time employment. We’re no longer simply lawyers, or photographers, or writers. Instead, we’re part-time lawyers-cum- amateur photographers who write on the side.

Today, careers consist of piecing together various types of work, juggling multiple clients, learning to be marketing and accounting experts, and creating offices in bedrooms/coffee shops/coworking spaces. Independent workers abound. We call them freelancers, contractors, sole proprietors, consultants, temps, and the self-employed.

And, perhaps most surprisingly, many of them love it.

This transition is nothing less than a revolution. We haven’t seen a shift in the workforce this significant in almost 100 years when we transitioned from an agricultural to an industrial economy. Now, employees are leaving the traditional workplace and opting to piece together a professional life on their own. 

The term ‘free lance’ was originally coined by Walter Scott in Ivanhoe (1819), to represent a mercenary warrior not sworn to any lord’s service (and not that the warrior’s efforts would be free of charge). In the 1860s its meaning became figurative.

I favor the term rōnin over freelancer, perhaps because it hasn’t been tinged with 100+ years of use in US economics. Perhaps more of a consideration for me is that the term rōnin literally means ‘wave man’, suggesting one who is operating in a more liquid, less solid, sort of connection to the world and others. And this explosive growth of rōnin workers started with the rise of the web, which has lowered the costs of independent work, on both sides, for both the rōnin and the companies that employ their efforts.

The government isn’t doing a good job of monitoring the rōnin side of the economy, according to Horowitz:

As of 2005, one-third of our workforce participated in this “freelance economy.” Data show that number has only increased over the past six years. Entrepreneurial activity in 2009 was at its highest level in 14 years, online freelance job postings skyrocketed in 2010, and companies are increasingly outsourcing work.

[…]

We don’t actually know the true composition of the new workforce. After 2005, the government stopped counting independent workers in a meaningful and accurate way. Studies have shown that the independent workforce has grown and changed significantly since then, but the government hasn’t substantiated those results with a new, official count.

I suggest that we are rapidly moving toward an economy where the majority of workers will be rōnin. Companies have increasingly small incentives to take on full-time workers for many of the functions in their business, and the secondary costs of full employment are not just the full benefits of long-term employees, but many others:

Increased Agility — A company that can react and quickly act to changing conditions has to possess a different sort of balance. One way is to find or train a company of quick change artists: inventive polymaths. Alternatively, a company can bring together short-term teams of specialists to attack new opportunities, and if they fail, they can do so quickly, at low cost, and simply disband the team.

Swift Trust — Companies can avoid the high and seemingly inescapable costs of internal politics with permanent employees struggling for power and autonomy as soon as a hierarchy is created. Networked rōnin operate completely differently. Neil Perkin recently wrote about this is in The Rise Of Talent Networks:

Corporate down-sizing and technology have combined to create an influx of highly talented individuals into the market with the ready means to turn that talent into real value. There have always been freelancers of-course, but this is talent that is equipped with cheap, effective, readily available yet potentially transformational tools and technologies, and connected to inspiration, to opportunity, and to each other, like never before. It’s a world powered by ideas, enthusiasm, and know-how. But it is also a world powered by collaboration, supported by increasing numbers of co-working spaces and a whole raft of ‘unconference’ style meet-ups, events, and hack days that are both the originator for and a catalyst of innovation. The difference is that the number of people working in this way, equipped with the enterprise tools to enable it, means that perhaps for the first time, the possibility of a real ecosystem of talent networks operating at some scale has suddenly become viable.

Networks, whether of individuals or small firms, are naturally extremely efficient. You can select and partner with some of the best talent in the industry. You make use of the talent you need when you need it. And you don’t have to pay an overhead when you don’t. You benefit from a broad talent pool that brings diversity of thinking and ideas, yet is unencumbered by corporate habit or channeled thinking. And there are numerous pieces of research that prove the value of skill diversity in innovation.

Large organisations have a tendency to pull people into a vortex of internal focus. The smart ones are beginning to recognise that more flexible structures that allow them to interact with, learn from, and work with this external pool of talent will give them genuine competitive advantage. The smartest are structuring their businesses to be agile and flexible enough to allow collaboration of this kind to not be the exception, but the norm.

Impermanent teams operate as well as they do because of a well-researched — and profoundly important — social phenomenon, called swift trust, first detailed by Debra Meyerson and colleagues (see Swift Trust and Temporary Groups).

I’ve written about this recently, building on Myerson’s explanation, that impermanent teams can come together and accomplish projects with the least amount of politics, because a/ the participants are all aware that the project is of limited duration, b/ the team members are able to assume functional roles based on their previous experience with a minimum — or zero — training, c/ the project is based on distributed, complex, non-trivial tasks that require deep expertise, and ongoing coordination or work activities, and d/ people can suspend their need to build deep trust because it is a project comprised of other rōnin.

Stowe Boyd, The Meaning Of Work, Connectives, And Swift Trust

These techniques that resemble deep trust, but are lighter-weight and faster to adopt, can be used to quickly get down to business in an ad hoc team, and focus on doing what is needed to get done; instead of getting bogged down in actual trust development, which can take weeks or months to build.

I believe that swift trust is becoming the default for creative work, and that we are all increasingly operating as if every activity we are involved in is impermanent. Increasingly, at least for most creatives, that is the case anyway. But some people, like me, are intentionally adopting the ad hoc project team as the form factor for all creative work.

Partly this is to take advantage of swift trust — where deep trust activities are deferred or completely put aside — and the team members operate in a social demilitarized zone, putting aside long-term obligations and politically-negotiated power arrangements. Instead, we join such teams and rapidly assume the role that fits us, people interact based on the nature of the roles that all members play. We suspend our disbelief and agree to trust within the confines of the groups narrowly defined goals.

And just as important, as a consequence of deferring the complex and involved discussions of personal purpose, every ad hoc team member can cast the project in terms of how it lines up with their personal meaning for work. The members do not need to collectively agree to a single shared reason for existence. That is shelved, since the team members will be going forward on their own life paths, as soon as the project is completed.

This last point is where the liquid economy is most central to the discussion. The rōnin does not have to be 100% committed to the long-range strategic plans of the company behind a short-term project: his goals are his own. The company and the rōnin are just walking down this next few miles of road together, and after that, they will part ways.

The rōnin is perfecting her art, pursuing a muse, developing a long-range scheme for a better bank, pruning ax, or sailboat, while working for companies in completely different lines of business.

And this non-convergence, this lack of long-term collective agreement, is not a detriment: it is in fact the reason that the friction in short-term projects is so low. Because the participants are only cooperating as short-term ‘connectives’ — when considered in any timeframe larger than the duration of the project — they avoid the social inertia of forming long-term ‘collectives’ (as styled by @shiftctrlesc). The externalities of deep, long-term social integration are avoided, or at least dramatically decreased.

This is where the social liquidity comes from. People avoid the costs of developing deep trust, and the tiered social ties that necessarily grow from that. Instead of organizing our work, communications, and social ties around slow-forming, slow-changing, and inflexible crystalline work matrices, the liquid economy is based on an increasingly quick-forming, quick-changing, and flexible liquid medium for work, based on streaming social communication models, and a hybrid sociality where an increasing proportion of connections are short-term and reliant on swift trust.

This is a form of superlinearity for business to aspire to, where doubling the amount of work performed — and revenue received — grows at a better than linear rate. And it’s clear that liquid work — given a population of rōnin capable of making it all work — surpasses the productivity of solid work. That’s why a million individual decisions — of rōnin and their handlers with businesses — are trending toward a liquid economy: it’s more productive and less restrictive.

[This is one of the major themes of the book I have been researching this year, soon to be a Kickstarter project: ‘Liquid City: A liquid, not a solid; a city, not an army’.]

It’s no longer enough for publishing editors to just edit—set direction, pick themes, identify stories, cull submissions and make prose sing. Today’s online editors need to do all of that…and react in real-time to the [engaging audience]. The new skill goes beyond content editing to content merchandising: finding the right time to publish the right article with the right headline to reach the maximum audience through the right channels.

SAY Media / Blog / What We All Really, Really Want (via tedr)

Google Unveils Three Pane Gmail Interface

Typical.

I started using Sparrow this week — a Mac OS X lightweight email client — partly to get a three pane email view.

Then today, I read that Google announced a three pane display on Gmail, similar to what they did on the iPad.

So, I am out the $9.99 for Sparrow, I guess.

Sparrow is a reasonably good email client, but I was a bit misled by the positioning as a ‘social email client’. What’s the social part? It’s just email in a slightly more fluid UX.

There is a place for social email — as I wrote about in Liquid Email in July — but Sparrow isn’t it. And neither is Gmail.

So I’ll go back to Gmail. mostly because I can have a more-or-less similar experience on all platforms I use.

Ad Hoc Talent Networks – Neil Perkin

The future of work will be based on much more fluid and short-lived working arrangements, as Neil Perkin points out:

Relentless digitisation and the recession have combined to create an environment in which the value of much of what we have known is depreciating, and which increasingly requires a culture and a pace of innovation that is consistent with start-ups. Organisational value is shifting from protecting knowledge assets, to encouraging knowledge flow. […] New models are springing up that follow a philosophy where access trumps ownership. Assets are increasingly about relationships.

Read about it at the Podio blog.