So that’s the landscape: Google’s hacking the existing telephone system, Microsoft’s betting on the upstart proprietary network, and Apple appears to be quietly trying to pull the rug out from everyone. But it’s clear that all three are committed to the idea of voice calling and texting as just another type of data stream to be managed and accessed across multiple devices, and I can’t imagine they won’t succeed in pulling the industry along with them.

- Nilay Patel, iMessage, Skype, Google Voice, and the death of the phone number

Ganging up to kill the phone number. I am betting that iOS 5 could turn a corner for me, where my actual phone number becomes a near relic, they way that I maintained a fax number on eFax for a few years after I really needed one.

Eldar Murtazin: Microsoft will enter negotiations to buy Nokia's mobile division next week -- Engadget

A rumor, but one that makes sense. I suggested at the time that Nokia announced it was dropping Symbian that it should be acquired by Microsoft if it was going that way. Actually could increase the value of the Skype deal, and vice versa.

Note that Microsoft is retrenching into a (enterprise) mobile communications business, since it lost its way in so many other places. Why doesn’t it buy RIM, too?

Why Google Does Not Own Skype « StevenLevy.com

Steven Levy relates the story of Wesley Chan, a Google product manager, derailing the Skype acquisition:

if Google bought Skype, Chan concluded, it would have to rewrite the entire Skype platform.

Basically, he was convinced that peer-to-peer wouldn’t work within Google’s infrastructure, and that Google could build a better mousetrap on it’s own.

Especially interesting is the description of the meeting when the deal went south:

“Salar [Kamangar, now CEO of YouTube] and I laid the grenades,” Chan told me. According to Chan, the pair went to Sergey Brin and convinced him it was a terrible deal. Then, Chan says, they brainstormed a plan to sabotage the deal in a key meeting of top executives, a gather that presumably would wind up blessing the purchase.

The idea was bait and switch—the executives in favor of the deal would assume that everything was on track, and Chan and his allies would use shock and awe to turn things around. Chan says that he began the meeting by praising the deal. “I even had a deck that was super supportive of it,” he says.

But, according to Chan, halfway through the deck, Sergey Brin seized the floor “and started getting really negative.” He asked a series of questions that he knew would get unsatisfactory answers. Is this purchase data-driven? Who is going to spend all those months commuting to Europe? (No one stepped up.) How long is the government review expected to take? As Chan had figured, the advocates of the deal were unprepared to respond to these last-minute objections.

Chan then described the climatic moment. “[Sergey] looks at me and says, ‘Why would I want this risk? We have a team capable of building the carrier, we have the users, we have hundreds of millions of Gmail users, why do we need to have Skype?’ And at that point, Sergey gets up and says, ‘This is the dumbest shit I’ve ever seen.’ And Eric gets up and walks out of the room, and I’m like, okay, the deal’s off.” And it was.

More Thoughts On Blogtalkradio

This post is a pastiche of several ideas I have been developing as a result of using the Blogtalkradio service over the past month or so.

Center of the Universe

The center of my universe is my buddylist, so in the perfect world I would like to pull my buddies into listening to the /Talkshows that I do.

I have been doing that manually, by pinging my Twitter network and by posts on my /Message blog. I have also created a Typepad list that I manually edit with upcoming and recent shows. I tried using a widget that Blogtalkradio devised, but it was too large for my margin:

BTR widget


The real answer is a long list of features:

  1. I would like to use my blog as the primary place to advertise shows. Currently, I have to use the Blogtalkrdio site to create and edit information about upcomgin shows, and then manually blog it. Ok, if I have to login to Blogtalkradio to fool with the show settings, couldn’t they offer the option to create a blog post for me at Typepad, or Wordpress, or wherever?
  2. Blogtalkradio could/should include Twitter as a standard notification mechanism. I would state something like “notify my Twitter network 2 days, 1 day, and 1 hour in advance of any show”. Likewise Facebook, Jaiku, etc. Likewise, it would be great to have some IM integration that I could use to update the status of any and all IM systems I am using to alert the world about upcoming shows.

Subscriptions and Alerts

Basicall, I have been manually alerting folks. But I would like to make it easier for people to sign up to be alerted. BTR does support various sorts of subscription, but listeners have to go to BTR to see that:

BTR Subscriptions and Reminders

So I would like a widget that I can post on my blog with all these options. I have manually inserted some of them in the margin over there to the right.

Telephone Issues

I wrote a longish post a few weeks ago about telephone integration for Blogtalkradio (see Blogtalkradio: Facebook and Skype Integrations, Please).

I had stumbled across a method of using Skype with Blogtalkradio that seemed to work, at least until today. Hilary — my producer — would call in the host number, which requires typing codes, and then I would call any guests in a Skype chat along with a call to the guest line. Today I discovered that the guest line now requires any caller to type a 1. (This is a response to recent pranksters that were directing automated calling services to join guest lines.)

Skype has a problem with intermittent tones — when you type tones in Skype they don’t always work.

However, although I couldn’t figure it out in realtime, I think I have stumbled across a way to handle all these issues.

  1. I create a conference call with the Blogtalkradio host number and my cell phone (or other regular phone).
  2. I use the cell (or other phone) to type in the codes needed to get into Blogtalkradio.
  3. I then hang up the cell or other phone, leaving me connected to the host line.
  4. I then can conference in other people — like my guests — by either Skype or Skypeout.

I haven’t tried this yet, but I think it should work.

/Talkshow and this series of posts are sponsored by Blogtalkradio.

Blogtalkradio: Facebook and Skype Integrations, Please

I have been enjoying the interviews at /Talkshow. Some great people over the last few weeks, like Thomas Madsen-Mygdal, Leisa Reichelt, and Ted Rheingold.

The more I use the Blogtalkradio.com solution, the more I enjoy doing the show, but also the more I want other features.

Blogtalkradio.com, as a sponsor of the show, has set up a service that they may want to offer to other users at a price: a producer for the show. Instead of directly managing my show — in particular, dealing with folks calling in — Blogtalkradio.com has assigned one of their people to do it for me. This turns out to have several interesting benefits:

  1. Instead of having to watch for callers, I can concentrate on the discussion, and not the details.
  2. Because I am not calling in as the host — which is based on both a number and a passcode — I simply call in as yet another guest. That means I can call in via Skype, rather than on a phone. (Note: the problem with using Skype as the call in method is a bug of Skype’s, not Blogtalkradio.com’s, as I detailed here.)
  3. The person assigned as producer, Hillary Leewong, has added some great questions to the show, but more importantly, she can sub for me if I am delayed, have phone problems, or whatever.

Even with this added distancing away from the show — where I act more and more as the ‘talent’ and less and less with the nuts-and-bolts of production — I still have a long list of wishes and hopes for the Blogtalkradio.com technology:

  • Multiple Phone Numbers — Blogtalkradio supports two sorts of numbers now: one for the host and one for callers. But that’s not enough. If, like me, you are having guests calling into to be interviewed or to co-host, there should be a dedicated number for that, so the producer or host doesn’t have to ask what number they will be using, to differentiate them from regular callers.
  • Two kinds of callers — some callers to the show may just be listening by calling in, and others want to ask questions. Either there should be two numbers, or a single number with some mechanism to indicate you have a question which puts you on the list of callers with questions.
  • Transcripts — Another revenue opportunity for Blogtalkradio.com would be to offer show developers the option for transcripts. I want them, and I would pay for them.
  • Better widgets — The tech guys at Blogtalkradio.com are working on better widgets, but they aren’t ready for roll-out yet. For example, they are developing a widget that would display the last six shows, and all of them would be playable. However, the current version doesn’t fit my blog margins now, so I have to manually update the stuff in the right margin about the show. And as a result, its always out of date.

Of course, I am a very Internet oriented guy, so I feel that the old-style phone interface should be secondary to a web interface. Blogtalkradio.com does support web streaming, but not web participation. The best solution, I believe, would be a significantly amped-up web interface, with better web streaming, web chat, web audio chat, and audio and text comments.

In particular, I would like to see the streaming solution to include random access into the audio stream, like that provided by Viddler for video. For example, I could reach into the stream of the recent interview with Thomas, and set an audio bookmark at a particular comment. Later on, others could jump directly to that point int he audio, and I could use a URL to direct people there.

Perhaps a full-scale integration with Skype is called for, to achieve these goals.

Also, now that Facebook’s F8 platform is up and running, Blogtalkradio.com could integrate to that platform, so that events in my Blogtalkradio.com stream — like a new show being scheduled, new audio being posted, new comments being created — could stream out to anyone tracking that source, or all of my personal traffic.

Please, Blogtalkradio.com, please.

/Talkshow is sponsored by Blogtalkradio.com

Amazon Gets IM - Part II

I guess it’s an April Fools Day joke, but why is it funny?

[from All Things Distributed: Amazon Gets IM by Werner Vogels]

In order to get closer to their customers, humanize Amazon, increase sales, and stay modern, Amazon.com has decided to make all Instant Messenger (IM) handles of its employees public. This way Amazon.com customers will get unprecedented access to the talented engineers at Amazon to answer all their questions, or just to have an interesting conversation about a new book or that old sci-fi movie. If you want to know why the shipping prediction date was not really clear, feel free to IM Justin Rudd, and get the details behind the algorithms he used to give Amazon.com customers a fast estimate on when they can expect their purchases.

As we have come to expect by now, Amazon.com is once again revolutionizing the industry with how customers are being served. It is expected other companies will be scrambling to imitate their success, and provide access to their employees also. Industry specialists and sociology professors alike have lauded Amazon.com for really “getting it”, for understanding that IM is the way that future generations will want to communicate.

Yeah, and? I guess the conventional wisdom is that we don’t want to publish our IM handles.

But didn’t eBay buy Skype so they could thread all the ecommerce going on there with real-time communication? Wake up, Werner. It’s not funny.

Fred Wilson on My Favorite Business Model: Turning Pro

Fred wants to know what we should call the Skype/Flickr/Trillian business model:

[from A VC: My Favorite Business Model]

Give your service away for free, possibly ad supported but maybe not, acquire a lot of customers very efficiently through word of mouth, referral networks, organic search marketing, etc, then offer premium priced value added services or an enhanced version of your service to your customer base.

[…]

The best examples of this business model are when the customer implicitly understands why the paid service has to cost money. More storage costs for photos or virtual storage are good examples. Termination costs on other carriers networks in the Skype model are another. When it is just additional features that don’t carry an incremental cost to offer, it may be harder to convert free users to paid users. But if your free service is loved and you do a good job articulating the value that comes with the paid service, you can convert to paying users with good results.

I would like to have a name for this business model. We’ve got words like subscription, ad supported, license, and ASP, that are well understood. Do we have a word for this business model? If so, I don’t know it.

I don’t think there is a term for this, but I will propose one: Turning Pro. People are free to play with the product, and there are basically no limitations on its use. And they come to love it, and use it a lot — treating the product as an amateur, who is doing what it does for love, not money — they reach the obvious juncture, and the product Turns Pro, and start paying.

Yahoo Messenger: Syncing With The World Of Phones

Yahoo has released the next round of its efforts to get up to speed on the growing integration of desktop instant messaging with real world telphony through VoIP, as reported in PC Magazine. The Yahoo Messenger Phone In and Phone Out capabilities line up with Skype’s equivalent offerings, except that Yahoo is offering extremely attractive price points: two cents a minute for calls out to the US and 30 other countries, and low-rate, Phone In service for $2.90 per month.

Of course, as usual, these features are not available for the Mac (hisss). So while we can sync up with the world using Yahoo Messenger, its only for those paying homage to Microsoft.

AOL-WebEx Partnership: Another Go At The Enterprise

AOL has taken a number (three?) of runs at the enterprise, and each time in the past its own ambivalence led to a retreat. There is a report out that suggests that AOL is pairing up with Web-Ex and heading once more into the breach:

[from AOL-WebEx love-in aims to make IM pay by Greg Sandoval]

AOL is expected on Tuesday to launch two new versions of the company’s instant messaging service, which are designed specifically for businesses.

In a partnership with web-conferencing leader WebEx Communications, AOL is launching the tentatively named AIM Pro. One AIM Pro package will target small businesses and the self-employed, while another is intended to appeal to larger companies. Both will differ from the free AIM service by offering a customised interface, additional security, voice, video and web collaboration capabilities.

No mention on the AIM.com website that this moment.

I find it the strangest turn of events that AOL and the other traditional IM major players are frittering away the future of presence-based web apps — the real creativity in that area has drifted to small start-ups like Skype, Gizmo, Meetro, Dodgeball, Plazes, and 37signals — while fighting the last war amongst themselves. And look out for Google. Cmail chat is beginning to replace AIM/iChat in my life. I just wonder when Gchat will be available on the Gmail mobile version?